Kontakt.io

Director of Revenue Operations

New York · Director

Sponsorship not specifiedDetected 9 days ago

Data VisualizationAgentic AIHubSpotSalesforceMarketoCRMSalesForecastingCustomer SuccessCadenceLeadershipCommunicationMentoring

About the role

About Kontakt.io http://Kontakt.io Every day, intelligent software orchestrates the physical world around us - from matching drivers with riders to optimizing global supply chains.
Yet inside hospitals, where every second and every decision can affect a patient's life, operations are still spread across dozens of disconnected systems.
At Kontakt.io http://Kontakt.io, we're changing that.

Establish yourself as a trusted operating partner to the CRO and GTM leadership team.
Serve as the CRO's operational partner and right hand across the full go-to-market organization.
Identify where GTM execution is stuck, misaligned, delayed, or under-instrumented, then drive resolution.
Create clarity across teams by making priorities, ownership, timelines, risks, and dependencies explicit.
Own the forecast process to the CRO.
The CRO owns the forecast to the board; RevOps owns the operating truth, inspection process, and forecast integrity behind it.
Partner with Sales leadership to improve forecast discipline, pipeline quality, CRM hygiene, and deal inspection.
Build a RevOps function that continuously collects signals from Salesforce, marketing systems, SDR activity, buyer behavior, customer outcomes, product feedback, implementation data, and leadership priorities.

6+ years of experience in Revenue Operations, Sales Operations, Business Operations, Strategy & Operations, SaaS operations, consulting, or a related role.
Strong understanding of B2B SaaS go-to-market motions, including pipeline generation, sales process, forecasting, marketing funnel, customer lifecycle, and revenue metrics.
Experience working directly with senior revenue leaders or executive stakeholders.
Excellent analytical skills and the ability to turn data into decisions.
Ability to work from the NYC office Monday through Thursday.
Prior Chief of Staff experience is helpful but not required.
What matters most is that you are excited to grow into a broader executive operating role.
You are someone who:

Experience in a high-growth SaaS company.
Experience managing Marketing Operations, Sales Operations, or technical RevOps resources.
Familiarity with AI tools, automation platforms, data workflows, or internal productivity tooling.
Exposure to tools such as Salesforce, HubSpot/Marketo, Outreach/Salesloft, Gong, Clari, Tableau/Looker, Zapier/Make, Clay, OpenAI/ChatGPT, or similar platforms.
Executive Proximity
You are comfortable working closely with the CRO, absorbing context quickly, operating with discretion, and representing priorities clearly across the organization.
Orchestration Instinct
You naturally connect people, priorities, timelines, and signals.

Identify repeatable workflows across Sales, SDR, Marketing, Pre-Sales, Success, and Product that can be automated or augmented with AI.
Move RevOps from system administration to intelligent orchestration.
Ensure Salesforce remains clean, reliable, useful, and aligned with how the business actually operates.
Simplify processes where possible and enforce discipline where necessary.

We've more than doubled our revenue over the past year and are on track to surpass $70M in annual recurring revenue – not because we're following a market, but because we're defining one.

Build and maintain the revenue inspection cadence across pipeline generation, pipeline progression, deal health, stage conversion, seller execution, customer expansion, and renewal risk.

This listing is sourced directly from Kontakt.io's careers page and normalized into a canonical job model.