Glassbeam

Glassbeam

Modality Service Engineer

Cleveland, Ohio, United States · Exec

Sponsorship not specifiedDetected 70 days ago
Machine LearningData AnalysisData EngineeringProject ManagementStakeholder ManagementCustomer SuccessCustomer SupportMedical DevicesRadiologyLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

  • Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
  • This role sits at the intersection of field service expertise, data analytics, and product innovation, translating real-world equipment behavior into scalable software-driven solutions.
  • Submit your resume and an optional cover letter explaining why you'd be a great fit.

Responsibilities

  • Lead creation, validation, and optimization of alerts and error events from connected systems and sensors
  • Validate alert efficacy across OEMs, modalities, and diverse installed bases
  • Identify trends and root causes across systems to drive service improvements
  • Travel to customer sites to deploy sensors, configure systems, and validate performance
  • Partner with Radiology and HTM teams to operationalize solutions
  • Partner with Engineering (including ML teams) to test, validate, and scale new capabilities

Requirements

  • Technical Proficiency)

Nice to have

  • Translate customer insights into product enhancements and new features
  • Define priorities and tradeoffs based on customer needs, QA, and competitive landscape
  • Contribute to roadmap development and innovation initiatives
  • Assess market needs, competitive positioning, and product performance
  • Provide reporting and insights to senior leadership and Board-level stakeholders
  • Hands-on experience across multiple OEMs (GE, Siemens, Philips, Hologic, etc.)
  • Deep expertise in CT/MRI systems, including failure modes and diagnostics
  • Strong analytical mindset with ability to identify trends and translate into action

Skills

  • Glassbeam, Inc. is the healthcare industry leader in medical equipment analytics and remote monitoring.
  • About the Job Opportunity
  • Collaborate to Win -

Compensation

  • Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)

Benefits

  • Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
  • Inclusive and diverse community of passionate professionals learning and growing together.
  • Glassbeam, Inc. provides solutions for hospitals, imaging centers, medical device manufacturers, and independent service providers.
  • In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.
  • Glassbeam Awarded Authority to Operate (ATO) for its SAAS analytics solution for connected medical systems by the U.S. Department of Veterans Affairs
  • PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025
  • PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025
  • PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025
  • Continuously improve predictive accuracy, coverage, and performance

Company info

  • PartsSource Named to Newsweek's List of the Top 200 America's Most Loved Workplaces for 2024
  • Bain Capital Private Equity Scoops Up PartsSource
  • Collaborate with customers to refine troubleshooting workflows and service processes
  • Read more about us here:

Equal opportunity

  • This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
  • Legal authorization to work in the U.S. is required.
  • PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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This listing is sourced directly from Glassbeam's careers page and normalized into a canonical job model.