Manulife and John Hancock

CRM & Enablement Tools Manager

Toronto, Ontario

Sponsorship not specifiedDetected 7 hours ago

Product ManagementProduct StrategyProject ManagementAgileSalesforceCRMSalesCommunicationAdaptability

About the role

In addition, the candidate should demonstrate adaptability and a forward-thinking mindset regarding the integration of emerging AI technologies.
Familiarity with the latest AI-powered features in CRM platforms will position the candidate to unlock new opportunities for efficiency and innovation within our sales enablement landscape.
The role being advertised is an existing vacancy.

Collaborate with Sales, Product, and Marketing teams to understand needs and optimize workflows and tools.
Support wholesaler selling teams by identifying new capabilities and how they work within roadmap/tech stack that will improve productivity and client engagement
Manage reporting, dashboards, and data governance processes.
Partner with technical teams to translate business requirements into scalable solutions.
Identify and implement CRM best practices for both back‑end configuration and front‑end user experience.
Lead end‑to‑end implementation, configuration, and enhancements for multiple sales enablement tools concurrently.
Own ongoing maintenance, performance monitoring, and issue resolution across systems.
Evaluate new technologies and recommend solutions that drive efficiency, usability, and data quality.
User‑Centric: Keeps the front‑end experience top of mind to drive adoption and satisfaction.

Familiarity with agile project management methodology
Demonstrated expertise with a wide range of AI tools and a strong understanding of how to strategically leverage these technologies to enhance organizational effectiveness and drive business outcomes.
Required
Proven ability to manage and implement multiple tools simultaneously.
Preferred
Extensive experience in sales enablement, CRM support, or sales operations within a retail investments organization, with a proven ability to interact comfortably and effectively with both sales teams and sales management.
Understanding of data governance, data quality concepts, and user adoption strategies.
Proven experience as a product owner or platform lead, collaborating closely with developers to articulate trade-offs, enforce best practices, and uphold established standards.

Work closely with Technology teams to ensure smooth implementation and high‑quality delivery.
Provide training, enablement, and documentation to ensure strong adoption across end users.
Serve as the subject matter expert for Salesforce within the Retail Investments business.
Proactively identify gaps, inefficiencies, and opportunities for improvement.
5+ years of experience in CRM Management, Sales Enablement, Business Analysis, or similar roles.
Strong hands‑on experience with Salesforce (configuration, user support/training, reporting).
Deep understanding of the Retail Investments or broader Financial Services industry.
Comfort working with both business users and technical teams.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, r

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

r practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related co

This listing is sourced directly from Manulife and John Hancock's careers page and normalized into a canonical job model.