WEX
Dispute Analyst
US - Remote
Sponsorship not specified$46k-$62kDetected 1 day ago
Project ManagementAccountingProcess ImprovementCustomer SupportCommunicationProblem SolvingCritical Thinking
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- The base pay range represents the anticipated low and high end of the pay range for this position.
- Most sales positions are eligible for commission under the terms of an applicable plan.
Responsibilities
- Support the development, documentation, implementation and execution of chargeback/dispute best practices.
- Collaborate with Account and Client Relationship Managers to ensure customer satisfaction.
- Support system enhancements and process improvement initiatives.
- Ability to collaborate with partners across all levels of the organization.
- Excellent interpersonal and customer service skills with the ability to process information and maintain dialogue with multiple teams.
- Work closely with customers to implement and enhance processes for submitting and managing disputes.
Requirements
- Process chargebacks/disputes through all required phases of the scheme cycles accurately and within the required timeframes.
- College degree and/or 2-4 years equivalent experience in the financial/payment services industry.
- Intermediate or high proficiency required with web based applications, G-suite, and/or Microsoft applications.
- Experience with the identification and execution of process improvement initiatives.
- Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role.
Compensation
- $45,500.00 - $62,100.00
- The base pay range represents the anticipated low and high end of the pay range for this position.
Benefits
- include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more.
- Provide education to customers about WEX chargeback/dispute processes and Mastercard/Visa rules and regulations.
Company info
- About the Team/Role The Dispute Analyst is responsible for the analysis and processing of Mastercard and Visa disputes from our WEX payment card customers.
- The Disputes Team is the liaison between the Mastercard/Visa (schemes) and our customers, facilitating the chargeback/dispute process between them to recover funds on disputed transactions for our customers.
- The Disputes Team plays a critical role, balancing the interests of our customers (often large, strategic relationships) and our relationships with Mastercard and/or Visa, while mitigating financial risk to WEX.
- Correspond with customers via email to address inquiries and help resolve issues.
- Assist with preparation of external chargeback/dispute reporting and scorecards for our large, strategic customers.
- For more information, check out the "About Us" section.
Visa & Work Authorization
- The Dispute Analyst is responsible for the analysis and processing of Mastercard and Visa disputes from our WEX payment card customers.
This listing is sourced directly from WEX's careers page and normalized into a canonical job model.