ICF
Senior Business Analyst (ServiceNow) - (High Level Clearance - Remote US)
Reston, VA · Senior · Full-time
No sponsorship$81k-$168kDetected 4 days ago
CI/CDCybersecurityProduct ManagementAgileJiraConfluenceStakeholder ManagementCustomer SuccessVPNCollaborationProblem SolvingMentoring
About the role
- The ideal candidate brings deep experience in business analysis, Agile delivery, and ServiceNow-oriented workflow improvement.
- Job Location: Remote work is authorized.
- We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Responsibilities
- Lead requirements elicitation and refinement sessions with business and technical stakeholders
- Own requirements quality and traceability from initial discovery through design, development, testing, and releas e
- Partner with ServiceNow architects, developers, and testers to validate requirement completeness, technical feasib ility, and alignment with intended business outcome
- Partner with product and delivery leads to prioritize the backlog and coordinate requirements readiness for sprint planning, user acceptance testing, and release
- D efine and document reporting, operational support, and process governance requirements
- Maintain clear documentation and strong requirements hygiene in Agile tools
- Experience developing user stories, acceptance criteria, process flows, and traceable functional and nonfunctional requirements
- M ust reside and perform work within the U.S.
Requirements
- What You Must Have
- Bachelor's degree in business, information systems, computer science, public administration, or a related field
- 6+ years of experience performing business analysis for software, workflow, or enterprise system modernization initiatives
- 3+ years of experience supporting ServiceNow or a comparable enterprise workflow platform, including workflow configuration, service-management processes, or platform-based modernization
- Must be a U.S. citizen and possess an active Top Secret security clearance, as required by the federal contract
- Experience with workflow automation, service management, platform-based modernization, and process modeling tools such as Visio or Lucidchart
Compensation
- $81,499.00 - $167,644.00
Visa & Work Authorization
- citizen and possess an active Top Secret security clearance, as required by the federal contract
This listing is sourced directly from ICF's careers page and normalized into a canonical job model.