Thermo Fisher Scientific
Senior Technical Support Specialist
Remote, District of Columbia, USA · Senior
Sponsorship not specified$15k-$30kDetected 1 day ago
ComplianceProject ManagementCRMCustomer SupportUnityMicroscopyResearchCommunicationProblem Solving
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odds of building a lasting career here
36Risky
Cap-exempt (no lottery)0
Sponsors this role78
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- This role combines technical problem-solving, customer interaction, and continuous learning as you work with advanced scientific instrumentation.
- Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion.
- Please contact us to request accommodation.
Responsibilities
- As the world leader in serving science, our colleagues develop critical solutions through innovation-and build rewarding careers.
- Willingness to travel 15-30% of time for customer support and training
- Ability to manage multiple priorities effectively in a deadline-oriented environment
Requirements
- Ability to work independently and collaboratively in a team environment
- Experience with CRM systems and technical documentation
- Expertise in Windows-based software, networking, and computer hardware
- Proficiency in English (minimum B2 level); additional language skills are advantageous
Nice to have
- Associate's degree plus 5 years of relevant experience
- Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical/scientific field
- Strong analytical and diagnostic skills with sophisticated scientific equipment and software
- Excellent interpersonal and communication abilities across all levels of technical expertise
- Proven troubleshooting skills and ability to resolve complex technical issues
- Demonstrated customer service excellence and professional relationship management
- Advanced proficiency in relevant technologies, hardware, and software platforms
- Strong project management and documentation capabilities
Compensation
- Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion.
Benefits
- Demonstrated commitment to continuous improvement and innovation Compensation and Benefits The hourly pay range estimated for this position based in District of Columbia is $49.58-$74.36.
- This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
Company info
- Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.
- Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
- We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
- Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer.
- Our Mission is to enable our customers to make the world healthier, cleaner and safer.
Equal opportunity
- Equal Opportunity Employer.
Visa & Work Authorization
- ts will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran s
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This listing is sourced directly from Thermo Fisher Scientific's careers page and normalized into a canonical job model.