Veracode
Sr. Director, Global Customer Success
Burlington, MA OR US Remote · Director
Sponsorship not specifiedDetected 28 days ago
DevOpsCybersecurityOnboardingCustomer SuccessCustomer SupportLeadershipCommunicationCollaboration
About the role
- Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market?
- Veracode is a global leader in Application Risk Management for the AI era.
- Learn more at www.veracode.com, on the Veracode blog, and on LinkedIn and Twitter.
Responsibilities
- Develop and refine segmentation strategies to tailor customer success packages.
- Lead customer support and success management teams.
- Drive initiatives for renewals, cross-sell, up-sell, and customer advocacy.
- Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
Requirements
- Proven experience in a Senior Customer Success leadership role within a SaaS company, preferably in application security or related industry.
- If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at careers@veracode.com before taking any further action.
Skills
- Recruit, mentor, and retain top talent.
Compensation
- In accordance with U.S. pay transparency laws, Veracode provides compensation transparency for roles based in the United States.
- Click here to view our compensation ranges by grade.
- Please note, specific compensation may be influenced by various factors including candidates experience, education, and work location.
Benefits
- Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
- Wellness benefits to help you focus on what's most important.
- "Take What You Need" time off policy.
- Enhance product adoption, customer satisfaction, and health scores.
- Use data and analytics to enhance customer success metrics, identify trends, and drive decisions; maintain customer health scores, churn prediction models and key performance indicators.
- Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Company info
- At Veracode, we prioritize a secure recruitment process.
Apply directly at Veracode →Create a free account for alerts like thisView Veracode immigration profile
This listing is sourced directly from Veracode's careers page and normalized into a canonical job model.