AvalonBay Communities
Intermediate Customer Support Loss Mitigation
LOC-10009-Virginia Beach Office · Mid · Full-time
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About the role
- Creating a better way to live is the purpose that binds AvalonBay associates.
- We take that purpose seriously and expect you will as well.
- By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates.
Responsibilities
- Maintain accurate subsidy account information throughout the resident life cycle
- Maintain documentation in accordance with established policies and procedures
- Perform additional duties and tasks as assigned
- The Intermediate Customer Support Loss Mitigation Associate is responsible for ensuring all resident accounts receiving rental subsidies are accurately maintained throughout the resident life cycle.
- The Subsidy Accounts Specialist serves as a point of contact for account-related inquiries and works closely with Housing Authorities and on-site business partners to support balance accuracy, credit resolution, and vendor compliance.
- The role also supports continuous improvement by identifying opportunities within the subsidy accounts process and providing feedback to leadership.
- Coordinate with Housing Authorities and on-site business partners to resolve balance and credit inquiries
- How AvalonBay Supports You:
Requirements
- Experience with data entry and Microsoft Excel required
- Experience working with accounting systems
- Ability to multitask in a fast-paced environment
- High school diploma or GED required
- include meeting established performance standards and metrics, completing assigned tasks accurately and on time, and maintaining all required documentation in accordance with company policies and procedures.
Skills
- Monitor and enter data into vendor databases to ensure compliance
- Strong communication and organizational skills
Compensation
- $38,600.00 - $57,900.00
Benefits
- Comprehensive benefits - health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.
- Click on Benefits (https://jobs.avalonbay.com/benefits) for information.
Equal opportunity
- equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.
Visa & Work Authorization
- ed medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law
This listing is sourced directly from AvalonBay Communities's careers page and normalized into a canonical job model.