ON.energy
Warranty Claims Coordinator
Houston, Texas, United States · Full-time
Sponsorship not specifiedDetected 1 day ago
ExcelSupply ChainLogisticsVendor ManagementProcurementERPPerformance ManagementPower ElectronicsCommunicationCollaborationProblem SolvingMicrosoft OfficeClaims Management
About the role
- Our systems are already deployed across 2.5 GW of hyper-scale campuses, validated by top U.S. national labs, and certified for grid-safe operation by major utilities.
- This role serves as the primary liaison between field teams, vendors, and contractors, ensuring warranty claims are accurately documented, processed efficiently, and resolved with minimal impact to operations.
- Core Competencies Ownership Takes full accountability for warranty claims from initiation through final resolution while independently managing routine issues.
Responsibilities
- Maintain a comprehensive warranty claims register, including claim status, submission dates, vendor acknowledgments, and resolution timelines.
- Proactively monitor open claims and maintain regular communication with vendors to ensure timely resolution.
- Initiate and manage Return Merchandise Authorization (RMA) processes for defective or under-warranty equipment.
- Partner with the Spares & Logistics Coordinator to ensure replacement parts align with maintenance schedules and project timelines.
- Build and maintain professional relationships with supplier representatives while ensuring compliance with contractual warranty obligations.
- Document all vendor communications and claim activity within the claims tracking system.
- Provide data and insights to support vendor performance reviews, contract evaluations, and O&M budget planning.
Requirements
- 3+ years of experience in warranty administration, supply chain coordination, or a similar operations role, preferably within the energy, utilities, industrial equipment, or critical infrastructure industries.
- Proficiency with Microsoft Office, including Excel, Outlook, and Word.
- Ability to read and interpret purchase orders, warranty terms, and equipment documentation.
- Strong written and verbal communication skills with the ability to work effectively with vendors and internal stakeholders.
Nice to have
- Experience supporting data centers, power systems, UPS equipment, battery energy storage systems (BESS), or other critical infrastructure.
- Familiarity with RMA processes and logistics coordination in a field service or operations environment.
- Knowledge of supplier contracts, warranty periods, service agreements, and liquidated damages.
- Working Conditions & Travel
- Based primarily in the Houston, Texas office during standard business hours.
- Occasional travel to data center project sites throughout Texas may be required.
- Ability to work effectively in a fast-paced environment while managing multiple priorities and stakeholders.
- Core Competencies
Skills
- Warranty Claims Coordinator
Compensation
- Competitive salary + annual performance-based bonus eligibility
Benefits
- Competitive salary + annual performance-based bonus eligibility
- Medical, dental, and vision insurance
- Paid time off and company holidays
- Competitive salary + annual performance bonus eligibility
- Major medical expenses and life insurance
- Paid time off and holidays (per local policy)
- Benefits vary by role and location and are subject to change.
Equal opportunity
- ON.energy is committed to equal employment opportunity and to maintaining a work environment free of harassment, discrimination, or retaliation.
- Accommodations: If you need an accommodation during the application process, email recruitment@onenergystorage.com
Apply directly at ON.energy →Create a free account for alerts like thisView ON.energy immigration profile
This listing is sourced directly from ON.energy's careers page and normalized into a canonical job model.