TOOLBX
Director, Catalog Operations & PIM (Remote Canada or US)
Toronto, Ontario, Canada · Director · Contract
Sponsorship not specifiedDetected 21 days ago
Project ManagementERPOnboardingLeadershipCommunication
About the role
- This is not a traditional retail merchandising role.
- The ideal candidate is a builder/operator who is comfortable working with messy product data, creating processes from ambiguity, implementing PIM best practices, and partnering with Product and Engineering to improve internal tooling and automation.
Responsibilities
- Build scalable workflows for product data intake, cleanup, enrichment, mapping, categorization, QA, and maintenance.
- Develop SOPs, QA checklists, SLAs, templates, and playbooks for the catalog operations team.
- Identify bottlenecks in the current catalog onboarding process and implement improvements.
- Own TOOLBX's PIM operating strategy, including how product data is structured, governed, enriched, and maintained.
- Partner with Product and Engineering to improve PIM tooling, internal workflows, data models, and automation.
Requirements
- 5+ years of experience in catalog operations, PIM, product data management, eCommerce operations, marketplace operations, merchandising operations, data operations, or a related field.
- Experience working with large, messy, multi-source product datasets.
- Strong understanding of product taxonomy, categorization, attributes, enrichment, images, descriptions, units of measure, and data quality.
- Hands-on experience with PIM systems, spreadsheets, databases, automation tools, workflow tools, or product data platforms.
- This person must be highly capable with AI tools and have demonstrated use of AI to improve catalog enrichment, categorization, data cleanup, workflow automation, QA, and team productivity.
- Proven ability to build operational processes, workflows, SOPs, QA systems, and team playbooks.
- Advanced comfort using AI tools to improve productivity, automate workflows, clean data, enrich content, and improve operational quality.
- Strong project management and process design skills.
- Ability to manage a small team while remaining hands-on.
- Strong customer communication skills, especially around complex data, implementation, or catalog topics.
Nice to have
- Background in construction supplies or a related industry domain knowledge is a plus.
Company info
- Own the end-to-end catalog operations process for new and existing TOOLBX customers.
- Turn catalog data into a strategic asset for TOOLBX and its customers.
This listing is sourced directly from TOOLBX's careers page and normalized into a canonical job model.