F5
Director – End User Services
Seattle · Director
Sponsorship not specified$176k-$264kDetected 30 days ago
ProcurementHRISLoad BalancingLeadershipCommunicationCollaborationAdaptability
About the role
- Success in this role requires strong operational discipline, a bias for simplification, and the ability to translate business priorities into scalable, high-quality services that improve productivity, resilience, and employee satisfaction across F5.
- The ability to align priorities, coverage, and decision-making across time zones is essential to ensuring responsive leadership and consistent service delivery worldwide.
Responsibilities
- Lead a world-class Executive Support capability that delivers white-glove, high-trust service to senior leaders, anticipates needs, protects productivity during critical business moments, and partners closely with Executive Assistants to ensure seamless planning, responsiveness, and execution.
- Establish and govern globally consistent service levels, operating rhythms, and performance reporting to deliver resilient, follow-the-sun support and a consistently high-quality employee experience across regions.
- Drive high first-call resolution rates and foster a robust self-service knowledge base, empowering users to resolve issues quickly and independently.
- Lead the transformation of support through AI, automation, and simplified workflows, improving speed, scale, service quality, and insight while reducing friction for employees and support teams.
- Collaborate closely with GWS and Facilities teams to design, implement, and support state-of-the-art global office technologies.
- Manage global hardware vendors and contracts, optimizing spending while maintaining consistently high service standards.
- Partner with senior leadership to align End User Services strategy with business priorities and workforce needs.
- Shape investment decisions across tooling, automation, and support models.
- Proactively identify and mitigate risks related to user support, technology adoption, and compliance with international data security and privacy regulations.
- Build and mentor a diverse, high-performing global team across multiple time zones, emphasizing empathy, ownership, and technical curiosity.
Requirements
- 10+ years of experience in IT operations, including 5+ years in senior leadership roles managing global End User Services or Employee Experience teams.
- Advanced experience with ServiceNow, including driving automation, reporting, and service optimization.
- Demonstrated ability to leverage operational data, service metrics, and user insights to assess performance, identify improvement opportunities, and inform decision-making.
- Strong storytelling and influence skills, with the ability to translate complex operational data into clear, actionable insights for executive stakeholders.
- This leader must operate with executive presence, sound judgment, and a high degree of cultural fluency across a global environment.
Nice to have
- Bachelor's or Master's degree in Information Systems, or equivalent experience.
- Visionary, strategic thinker with a passion for delivering exceptional employee experiences.
- Expert communicator and relationship builder, skilled in cross-cultural engagement and negotiation.
- Committed to continuous improvement, innovation, and operational excellence.
- The Job Description is intended to be a general representation of the responsibilities and requirements of the job.
- However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
- Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com ).
- Equal Employment Opportunity
Compensation
- $176,000.00 - $264,000.00
- F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business.
- The pay range referenced is as of the time of the job posting and is subject to change.
- You may also be offered incentive compensation, bonus, restricted stock units, and benefits.
Benefits
- https://www.f5.com/company/careers/benefits.
- F5 reserves the right to change or terminate any benefit plan without notice.
- This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.
- Oversee end-to-end lifecycle management of end-user hardware and software, including procurement, provisioning, retirement, and sustainable practices, to ensure users always have reliable, up-to-date tools.
Company info
- At F5, we strive to bring a better digital world to life.
- Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world.
- We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
- Everything we do centers around people.
- That means we obsess over how to make the lives of our customers, and their customers, better.
- And it means we prioritize a diverse F5 community where each individual can thrive.
Equal opportunity
- It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.
- F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.
- Request by contacting accommodations@f5.com.
This listing is sourced directly from F5's careers page and normalized into a canonical job model.