TreviPay
Business Operations Manager
Overland Park, KS · Director
Sponsorship not specifiedDetected 47 days ago
Email MarketingStrategic CommunicationsCRMCustomer SupportLeadershipCommunicationOrganizational SkillsMicrosoft Office
About the role
- We specialize in payment and credit management for Government to Business (G2B) companies across the globe, setting the stage for the future of omni-channel G2B payments by extending terms, handling invoicing and managing collections.
- Every day, KHI employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
- We believe that Employee Engagement is the key to our success.
Responsibilities
- Monitor and manage operations throughout the organization
- Support operations leaders with continuous improvement projects at the task and coordination level
- Support the organization's strategic plans for cross-functional communication as needed across the merchant network, operations, and customer support
- Lead - both formally and informally - to drive results and improve operational processes and procedures
- In coordination with the Director of Operations and other KHI leadership, manage mass merchant and customer communications strategy and execution
- Manage and maintain merchant contact email lists for accuracy and completeness
- Manage and oversee updates to merchant documents and agreements as needed
- Monitor and manage operations throughout the organization; assist teams in providing consistent and predictable results
- Manage the maintenance of key submission forms - including merchant agreements - within Formsite and internal systems
- Develop, maintain, and update Formsite forms for operational use
Requirements
- 3+ years of experience in operations, coordination, or a related administrative role
- Proficiency with Constant Contact, Formsite or similar, email marketing platforms, and Microsoft Office Suite
- Ability to work collaboratively and escalate effectively within a team structure
- Experience in merchant services, fuel distribution, or network-based operations
- Associate's or Bachelor's degree in Business Administration or related field
- Additionally, the Business Operations Manager will facilitate escalated merchant issues, mass merchant communications, and operational decisions while consulting with the Director as needed/required.
- Strong and practiced leadership skills
- Strong written communication skills with experience drafting professional business communications
- Highly organized with strong attention to detail and ability to manage multiple priorities
- Familiarity with CRM systems and customer support workflows
- Competitive salary
- Generous paid time off
- Medical, dental, vision, FSA, Life/AD&D, long and short-term disability
- 401K matching
- Casual environment and dress
Compensation
- Competitive salary
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This listing is sourced directly from TreviPay's careers page and normalized into a canonical job model.