Jane Energy
Customer Support
Canada · Senior
Sponsorship not specifiedDetected 183 days ago
Customer SupportLeadershipCommunicationProblem SolvingMentoringAdaptability
About the role
- Our product is robust, multi-faceted and growing, powering everything from scheduling and charting to payments, payroll, telehealth, insurance, and more.
- They don't just answer questions, they play a critical role in deeply understanding clinic needs, solving real problems, and helping practitioners get the most out of Jane.
- At Jane, our performance bar is "delight," and reaching it takes effort.
Responsibilities
- Want to do meaningful work that helps real clinics deliver better care?
- Our Support team isn't like most.
- This role blends support, sales, and onboarding.
- You'll lead demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video - often at high volume, always with a focus on quality and effectiveness over scripts or playbooks.
Compensation
- Jane's committed to paying our team members fairly, clearly, and above all, paying for growth.
- This is reflected by a strong starting annual salary of $65,000 CAD for all Customer Support Representatives at Jane.
- You'll be eligible for a salary increase each year on your work anniversary that will reflect the hard work you'll be doing to meet our customers' high bar and the growth you'll be experiencing in a fast-paced, high-growth environment.
- Joining Jane's Support team will allow you to build a career with a variety of paths.
- Some folks will build deep knowledge and expertise in their roles to become Senior Product Specialists.
- Others may shift gears into "Expert" roles in areas such as Jane Payments, Technical Escalations, and Demos.
Benefits
- Jane is a practice management platform used by thousands of health and wellness clinics.
- If you thrive in a fast-learning environment, take pride in doing excellent work, and want to be part of something that's truly making a difference in the world, this could be the place for you.
- Working hard here doesn't mean working long, but it does mean caring deeply, learning constantly, and aiming higher than "just okay."
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This listing is sourced directly from Jane Energy's careers page and normalized into a canonical job model.