FreedomPay

Platform Operations Analyst - Second Shift

Las Vegas, Nevada · Full-time

Sponsorship not specifiedDetected 20 days ago

SQLAzureData AnalysisComplianceTCP/IPDNSLoad BalancingCommunicationProblem Solving

About the role

FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption.
This position will need to be performed out of your home office in Arizona or Nevada, and be available to work Monday-Friday shift from 5:00 PM to 1:00 AM ET, while also participating in a rotating schedule that provides weekend coverage.

Collaborate with other team members to quickly determine root cause of any type of service degradation and look for key indicators of potential issues.
Effectively communicate with third parties, partners, and internal teams regarding technical issues.
Collaborate with infrastructure and development teams to improve system reliability emphasizing reliability as a core value.
Create new alerts to support the operations of FreedomPay production systems.
Document and refine internal policies and procedures.
FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce.
The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America.
The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.

A bachelor's degree in Computer Science, Information Technology, Finance, or a related field is typically required.
Strong understanding of transaction processing concepts, payment gateways, and related technologies is highly desirable.
Experience in supporting real time transaction processing applications is and advantage.
Ability to analyze complex issues, identify root causes, and propose effective solutions in a fast-paced transaction processing environment.
Experience with problem management processes, including post-incident reviews, to prevent recurrence of issues.
Familiarity with risk management principles and practices in the context of transaction processing, including fraud detection and prevention.
Required Skills and Experience:
Knowledge of Transaction Processing: Strong understanding of transaction processing concepts, payment gateways, and related technologies is highly desirable.

Previous experience (preferably 4+ years) in a similar role within the financial services technology industry, transaction processing, or related area is preferred.
Technical experience in web-based platform environments with related dependencies between network, database, and application layers.

Experience in Microsoft SQL Server product stack is desired.
Knowledge of API integration, data analysis, and reporting tools is an advantage.
Knowledge of networking protocols, DNS, HTTP, load balancing, web servers
Experience with Azure Cloud
Experience with RunDeck Scheduling System
Communication
Nice to Haves
Prior experience utilizing AI-powered tools and technologies to improve productivity, automate routine tasks, and enhance business outcomes.
All roles are hybrid, meaning that employees may work remotely but should expect periodic travel to an office.
All positions must be able to successfully pass a background check as well as a credit check.
FreedomPay is an Equal Opportunity Employer.
Willingness to stay updated with the latest trends, technologies, and best practices in fintech and transaction processing.

FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

shift from 5:00 PM to 1:00 AM ET, while also participating in a rotating schedule that provides weekend coverage.
Participate in a shared on call rotation to support 24/7 platform availability, including periodic off hours and weekend coverage.
Maintain live services through measuring and monitoring availability, latency, and overall system health
Educational Background: A bachelor's degree in Computer Science, Information Technology, Finance, or a related field is typically required.
FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
This position will need to be performed out of your home office in Arizona or Nevada, and be available to work Monday-Friday

This listing is sourced directly from FreedomPay's careers page and normalized into a canonical job model.