Walgreens
Group Supervisor Fulfillment Center
Canal Winchester, OH, United States
Sponsorship not specifiedDetected 1008 days ago
ComplianceLogisticsProcess ImprovementPerformance ManagementCustomer SupportHIPAACommunicationMentoringMicrosoft Office
About the role
- Responsible for supervision of a designated teams and front-line leaders within the Centralized Services fulfillment center environment.
- Resolves and/or provides technical advice on complex or critical issues that have been escalated from Function
- Determines and initiates appropriate resolution for escalations.
Responsibilities
- Lead. Determines and initiates appropriate resolution for escalations. Reports issues/concerns to Group Manager when appropriate.
- Responsible for coaching and developing the Centralized Services team members and Function Leads.
- Maintains working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met.
- Experience building and maintaining relationships within a team, coaching, mentoring, and training staff.
Requirements
- Bachelor's Degree OR High school diploma/GED and at least 4 years of experience working in a fulfillment, logistics or centralized service setting.
- Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
- Experience with MS Office Suite.
- Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.).
Nice to have
- Experience applying knowledge of Workforce Management Systems (WMS)
- Bi-lingual in English and Spanish.
- Experience working in a pharmacy fulfillment setting.
Benefits
- Walgreens www.walgreens.com is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc.
- Nasdaq WBA, an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities.
- WBAs purpose is to create more joyful lives through better health.
Company info
- Supervises daily activities of all team members and Function Leads for scheduled shift and provides feedback and coaching of team members according to quality standards. May intercede on communication with difficult customers or patients.
- Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day.
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This listing is sourced directly from Walgreens's careers page and normalized into a canonical job model.