Reevo
Builder - Head of Customer Success
San Francisco
Sponsorship not specifiedDetected 160 days ago
Stakeholder ManagementAccount ManagementProcess ImprovementCustomer SuccessCustomer SupportLeadershipCommunicationMentoring
About the role
- Your mandate is simple: ensure customers consistently realize the outcomes they bought Reevo for - and make that repeatable at scale.
- Onboarding / Activation (Implementation)
- Customer outcomes aren't a vibe, they are a measurable business function you will run end-to-end.
Responsibilities
- Own Customer Activation, Time-to-Value, Adoption, and Retention
- Define and drive the strategy for customer activation and time-to-value, ensuring every customer reaches meaningful "first value" quickly and reliably.
- Own the strategy, structure, and execution across Onboarding/Activation, CSM, TAMs, and Customer Support.
- Build Leaders and Talent Density
- Recruit, develop, and retain exceptional leaders and ICs across post-sales functions.
- build a leadership bench that scales with the company.
- Design the Customer Success Operating System
- Create proactive risk detection and intervention motions using product signals + qualitative inputs.
- Own Retention and Renewal Readiness (and Partner on Expansion)
- Partner with Sales / Account Management on expansion by making adoption and customer outcomes the foundation for growth.
Requirements
- You are a customer-obsessed business leader who is relentless about activation → adoption → outcomes → retention.
- You know how to scale post-sales organizations that balance structure and flexibility across segments, while holding a high bar for customer experience and execution quality.
- 10+ years of experience in Customer Success, Implementation/Professional Services, Support, or Post-Sales Leadership within B2B SaaS or enterprise software
- Experience partnering closely with Sales, Product, and Engineering in high-growth environments
- Proven experience leading multi-function post-sales organizations, including Onboarding/Implementation and Support, and ideally technical post-sales roles (SA/TAM)
- Demonstrated success improving activation, time-to-value, adoption/usage, and retention through scalable systems and great teams
- Strong background in operating model design, process improvement, and leadership development
- Exceptional executive communication and stakeholder management skills
- High EQ, strong judgment, and a bias toward action
- What We Offer:
- Compensation: A highly competitive base salary and bonus structure, and early-stage equity that aligns your success directly with the company's growth.
- Comprehensive Benefits: Competitive health, dental, and vision coverage, generous paid time off (PTO), and other valuable perks designed to support your well being.
- Growth & Development: Clearly defined career advancement paths, dedicated mentorship opportunities, and a strong commitment to investing in your continuous professional development and skill enhancement.
- Dynamic Culture: Join a collaborative, innovative, and fast-paced work environment where your direct contributions have a tangible and immediate impact on the product, the sales strategy, and the overall company trajectory.
Nice to have
- Familiarity with AI-driven products and the ability to translate technical concepts into clear customer and executive narratives is a strong plus
- Startup or scale-up experience strongly preferred
Compensation
- A highly competitive base salary and bonus structure, and early-stage equity that aligns your success directly with the company's growth.
Benefits
- Competitive health, dental, and vision coverage, generous paid time off (PTO), and other valuable perks designed to support your well being.
- Establish adoption and usage as leading indicators of customer health, retention, and expansion - then operationalize the playbooks to move those levers.
- Build the full CS machine: onboarding frameworks, success plans, outcome tracking, health scoring, executive engagement cadences, escalation protocols, renewal readiness, and QBR/EBR standards.
Company info
- Join a collaborative, innovative, and fast-paced work environment where your direct contributions have a tangible and immediate impact on the product, the sales strategy, and the overall company trajectory.
- Here at Reevo, we know the best ideas come from people with different experiences and perspectives.
- We welcome candidates from all backgrounds and are proud to be an equal opportunity employer.
- We do not discriminate based on any protected characteristic, and we're happy to provide accommodations throughout the application process.
- Be directly accountable for retention; ensure customers recognize and realize Reevo's value and renew with confidence.
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from Reevo's careers page and normalized into a canonical job model.