GoodData
Enterprise Customer Success Manager
San Francisco
Sponsorship not specified$130k-$150kDetected 48 days ago
SQLData EngineeringData VisualizationProduct ManagementProduct StrategyAccount ManagementCustomer SuccessCommunicationCollaborationOrganizational Skills
About the role
- GoodData is seeking a highly motivated, experienced, and technically proficient Enterprise Customer Success Manager to join our team!
- As a trusted advisor, you'll work cross-functionally across Sales, Product, Engineering, and Professional Services to align GoodData's solutions with customers' business objectives.
- This is an excellent opportunity for an experienced self-starter who thrives in a fast-paced environment and is excited by the intersection of analytics, AI, and customer success.
Responsibilities
- Drive adoption and engagement of the GoodData platform by providing guidance on best practices, GoodData features and functionality, and product/market strategies.
- Partner closely with Product, Engineering, and Professional Services teams (primarily in the Czech Republic), often requiring collaboration as early as 6:00 am PT.
- Excellent communication and relationship-building skills with both technical and non-technical stakeholders.
- Proven ability to manage projects independently and work across multiple departments to achieve results.
- Experience in product management or similar design thinking and processes.
- 90-day onboarding plan that includes gaining platform expertise, understanding your customers and key stakeholders, and building strong internal relationships.
Requirements
- Experience with pricing, sales, renewals, or expansion discussions with customers.
Skills
- GoodData is a leading cloud-based analytics and AI platform that empowers organizations to make data-driven decisions at scale.
Compensation
- Annual base salary: $130,000 - $150,000
- The base range represents the anticipated low and high range for this position. Actual salary will vary based on geographic location, job related skills, experience, qualifications and market conditions.
Company info
- Own the success of a portfolio of enterprise and strategic customers.
- Advocate for customers internally by synthesizing product feedback, raising potential issues, and influencing roadmap decisions.
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This listing is sourced directly from GoodData's careers page and normalized into a canonical job model.