Just Appraised Jobs

Customer Success Manager

Remote (United States)

Sponsorship not specified$15k-$20kDetected 14 days ago

NLPHubSpotSalesforceCustomer SuccessAccount RetentionCommunicationOrganizational Skills

About the role

We're looking for a Customer Success Manager who wants real ownership, meaningful impact, and the chance to work alongside a high-performing team that moves fast and executes well.
As we scale, top performers will have opportunities to take on larger accounts, expand into adjacent roles, or grow into leadership.
This is a critical component of the CSM role, requiring a strong background in managing contract lifecycles.

You'll own the end-to-end success of your accounts-driving adoption, retention, and expansion across our government customer base.
Develop and execute tailored account strategies to navigate unique workflows, political environments, and complex organizational dynamics, ensuring customer needs align with product capabilities.
Proven ability to manage complex accounts, drive renewals, and identify cross-sell opportunities.
Strong focus on achieving customer outcomes and building long-term partnerships.
Capacity to learn and support multiple products.
Exceptional organizational skills and prioritization ability to manage multiple customers and incoming requests.

Proficiency in translating technical concepts into practical, customer-friendly language.
Ability to mitigate risk and de-escalate issues before they become critical.
Familiarity with the following tools: Salesforce, Fathom, Hex, Google Suite, Slack, Hubspot, and Claude.
This typically involves 3-5 visits per quarter. (15-20% annually) What We're Looking For 4+ years of experience in Customer Success (ideally within a fast-growing SaaS startup).

Salesforce, Fathom, Hex, Google Suite, Slack, Hubspot, and Claude.
Skill in navigating multiple stakeholders and a collaborative spirit for cross-functional conversations.
Clear, strategic communication (strong written and verbal skills) is essential for our remote environment.

Proactively manage renewals and negotiate expansion opportunities, meeting annual targets tied to retention and growth.

This is a highly strategic role where you'll partner closely with customers, influence product direction, and directly contribute to company growth.
At Just Appraised, we're replacing outdated, manual local government workflows with modern software used by hundreds of government agencies across the United States.
About the Role We're looking for a Customer Success Manager who wants real ownership, meaningful impact, and the chance to work alongside a high-performing team that moves fast and executes well.
Serve as a trusted, high-value advisor to customers.
Partner with our customers during the critical adoption phase and provide ongoing, targeted training to maximize their success.

This listing is sourced directly from Just Appraised Jobs's careers page and normalized into a canonical job model.