Unum
Representative, Broker Compensation
Chattanooga, Tennessee, USA
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About the role
- And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally.
- Help us help others, and join Team Unum today!
- General Summary: This is commonly the first level of a four-level career path.
Responsibilities
- Will partner with other business areas to reach specific case resolution and prevent future service issues.
- Educate internal and external partners on Broker Compensation practices to equip them with the tools needed for future inquiries.
- Provide clear, concise, and timely communications back to your customers and/or internal partners
- Serve as a designated resource to provide the highest quality of service for select brokers as well as key internal partners
- Anticipate and deliver on the broker/customer's needs.
- Help identify and drive change initiatives to improve workflows and enhance customer service.
- Provide support to the leadership team on high profile customers and escalated issues
- Collaborate towards meeting team goals that impact the success of departmental objectives
- May perform other duties as assigned, including special projects/initiatives
- Proven success in demonstrating creative problem solving by being a strategic/forward thinker, as well as operating as a consultative partner.
Requirements
- Bachelor's degree preferred or equivalent, relevant experience required
- Customer service professional with experience required
- Strong understanding of the marketplace, value of brokers, and challenges of plan administrators
Compensation
- This advanced front-line service professional role is accountable for service execution of complex compensation tasks as well as critical customer relationship management.
Benefits
- Generous PTO (including paid time to volunteer!)
- Mental health support
- Tuition reimbursement
- Flexible work environments
- Engage in education to continually deepen a broad knowledge base of regulatory and compliance requirements and broker compensation programs across all lines of business
Company info
- Job Posting End Date: October 30 When you join the team at Unum, you become part of an organization committed to helping you thrive.
- And that's just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers.
- Career advancement opportunities
This listing is sourced directly from Unum's careers page and normalized into a canonical job model.