Brooks Running
Operations Systems Analyst - ERP
US, Washington, Seattle
Sponsorship not specified$104k-$156kDetected 103 days ago
SQLData AnalysisIncident ResponseSupply ChainERPCustomer SupportCollaborationProblem SolvingPublic SpeakingOrganizational Skills
About the role
- Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
- We welcome everyone from every walk of life looking to inspire others through the power of movement - because we're all moving towards something.
- You will apply your systems knowledge to engage with IT and business teams (from Finance, Supply Chain, Customer Service areas) to understand and provide iterative solutions and provide recommendations for technical improvements.
Responsibilities
- Independently execute and support ERP & established data integrations with other enterprise systems. Troubleshoot by applying advanced & effective problem-solving techniques and taking corrective actions to enable normal functioning of the system.
- Perform daily systems management that includes monitoring failed and stuck jobs, integration failures, data to & from 3rd parties and external business partners, fixing missing critical data etc.
- Demonstrate sound understanding of data & process interdependencies and assess immediate effects of changes. Optimize process efficiency by monitoring workflows, analyzing data, and recommending technical improvements.
- Develop and refine alerting mechanisms for critical systems to minimize delay in discovery of any issues and promote prompt actions.
- Collaborate with engineers, analysts, and business stakeholders to articulate common user issues and implement preventive measures to proactively address recurring issues.
- Conduct support ticket analysis to produce trends and insights. Represent Enterprise Solutions team at Monthly Operations Review by presenting on the ERP performance, incident response and resolution SLA trends, and other support metrics.
- Perform initial diagnostics, escalation, coordination and follow-thru with vendor product support for SaaS solutions to ensure speedy and successful resolution of vendor product issues.
- Create and maintain system and operational documentation of all data integrations, business processes, troubleshooting guide, and data flows between ERP and other systems.
- You will solve business problems, develop alert mechanisms for critical systems, manage data flow to incident response platforms, and report regularly on key operations metrics in the Enterprise Systems area.
- You will provide analytical, process, and system support for smooth and efficient operations of core business processes.
Requirements
- 5+ years of experience with business process & analysis, documentation, developing & measuring support delivery metrics, monitoring & alerting configurations.
- Demonstrated experience with enterprise data integration technologies like EDI, API, etc.
- A high degree of proficiency in data extraction, manipulation, and analysis using SQL and other relevant tools.
- Bachelor's degree or higher in Computer Science, Engineering, Information Systems, or other related disciplines or an equivalent combination of education and experience.
- 5+ years of experience as a Systems or Operations Support Analyst supporting ERP and peripheral technologies such as middleware and document generation tools. Experience with Infor M3 ERP, & familiarity with 3PL Distribution model is preferred.
- Ability to learn & understand new business processes and features within the ERP to support new use cases.
- Demonstrated competence in data literacy and data mining in the context of ERP Data models and schemas to support analysis work.
- Analytical mindset, attention to detail, ownership and follow-through.
- Excellent oral & written skills to communicate technical concepts with diverse audiences.
- Excellent technical documentation skills.
- Highly organized with a strong attention to detail.
- Embraces and lives the Brooks values!
Nice to have
- 5+ years of experience as a Systems or Operations Support Analyst supporting ERP and peripheral technologies such as middleware and document generation tools.
- Experience with Infor M3 ERP, & familiarity with 3PL Distribution model is preferred.
- Experience with automation and workflow creation to support business process improvements is a plus.
- Experience in fashion, consumer goods, wholesale and/or retail industry preferred, but not required.
Compensation
- The pay range for this position, based out of the Brooks Seattle HQ, is $104,217-$156,325 per year. Base pay offered will vary depending on job-related knowledge, skills, and experience.
- Bonus - in addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.
- Location - You will spend 4 days per week in our Seattle offices, as we believe our organization flourishes when connections, collaboration, creativity, problem-solving, and celebrations happen in person.
- We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply.
- Brooks is proud to be an equal employment opportunity employer.
Benefits
- As Enterprise Solutions Operations Systems Analyst you will be responsible for monitoring, maintaining the health of and providing operations support to ERP system and the middleware/integrations solutions.
- Brooks is proud to offer a robust benefits package to our employees and their families!
- Paid Time Off - Brooks offers generous time off including five weeks of paid time off, eleven paid holidays, paid sick and parental leave.
- Bonus - in addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.
- Perks - including product discounts, employee recognition, fitness discounts, volunteer and donation benefits.
Company info
- At Brooks, we believe movement is the key to feeling more alive. That's why we're driven to create gear and experiences that take people to the place that makes them feel more alive - whether it's a headspace, a feeling, or a finish line.
- Our brand values help bond us together and drive our success:
- Runner First
- At Brooks, we believe movement is the key to feeling more alive.
- That's why we're driven to create gear and experiences that take people to the place that makes them feel more alive - whether it's a headspace, a feeling, or a finish line.
- We act in the best interest of the runner
- Word is Bond
- We do what we say we'll do
- Champion Heart
- We give our all in everything we do
- There is no "I" in Run
- We stay generous with our humanity
- Keep Moving
Visa & Work Authorization
- hysical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or percei
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This listing is sourced directly from Brooks Running's careers page and normalized into a canonical job model.