Pylon Labs
Founding Account Manager
San Francisco
Sponsorship not specifiedDetected 152 days ago
SalesforceCRMAccount ManagementForecastingCustomer SuccessCommunicationProblem SolvingOrganizational Skills
About the role
- This role is for a revenue-driven, relationship-focused leader who can balance commercial execution with customer value delivery.
Responsibilities
- Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes
- Build and execute account plans that increase customer lifetime value and strategic engagement
- Maintain accurate forecasting, pipeline, and customer analytics
- For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating, resolving, and acting on every signal across every channel that matters.
- Experience building or analyzing dashboards in modern analytics tools.
Requirements
- 3+ years in Account Management, Sales, or post-sales roles with quota-carrying experience
- Consistent track record of meeting or exceeding revenue targets
- Strong understanding of multithreading, executive relationship management, and value-based selling
Nice to have
- 🍽 Lunch, dinner, and snacks at the office
Compensation
- 🗺️ Annual offsite
Benefits
- 🏥 Fully covered medical, dental, and vision insurance for employees
- 🏦 401(k) retirement plan
- 🚆 Commuter benefits
- 🌱 Parental leave
- 🏝️ 14 company holidays + unlimited PTO
- 🏋️ Fitness stipend
- Collaborate with CSMs to align health, adoption, and usage insights with commercial strategy
Company info
- Comfortable interacting with customers daily over chat and video.
- Identify and drive expansion opportunities within an assigned book of customers
- Pylon is the only agentic support platform, purpose-built for B2B companies.
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This listing is sourced directly from Pylon Labs's careers page and normalized into a canonical job model.