TSTC
Manager, Collections
Texas State Technical College
Sponsorship not specifiedDetected 23 days ago
Data AnalysisFinancial AnalysisAccountingPerformance ManagementLeadershipCommunicationCollaborationProblem SolvingMentoringAccounts Payable
About the role
- Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity?
- Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met.
- Job Description The Manager, Collections is responsible for leading delinquent receivable recovery operations for student and institutional accounts across the College.
Responsibilities
- Analyzes receivable data, monitors aging trends, and uses performance metrics to drive recovery outcomes and inform decisions
- Monitors collection activities, including payment plans, account escalation, and third-party agency engagement, to support effective recovery outcomes.
- Supervises collections staff and ensures consistent application of collection procedures and expectations. Provides training, coaching, and performance management to support team effectiveness and accountability.
- Monitors aging reports, recovery rates, and portfolio performance to evaluate effectiveness of collection efforts. Adjusts approaches within established guidelines to improve recovery outcomes and maintain operational consistency.
- Partners with Student Accounts, External Services, and Customer Payment Center teams to ensure accurate receivable aging and prioritization of collection efforts.
- Maintains documentation supporting collection activity, agency performance, and write-off recommendations.
- Supports audit activities and ensures timely resolution of findings.
- Provides training, coaching, and performance management to support team effectiveness and accountability.
- Adjusts approaches within established guidelines to improve recovery outcomes and maintain operational consistency.
Requirements
- Demonstrates strong knowledge of collections strategies, delinquency recovery processes, and accounts receivable management across multiple account types
- If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.
- You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.
- A criminal history background check will be required for the finalist(s) under consideration for this position.
Compensation
- $74,203.78/year (Starting salary determined by experience and qualifications).
Equal opportunity
- Employer
- Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
- Employment Eligibility Verification
- If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.
This listing is sourced directly from TSTC's careers page and normalized into a canonical job model.