Zocdoc
Principal UX Researcher
New York, NY · Principal · Contract
Sponsorship not specified$187k-$240kDetected 36 days ago
Data ScienceUX ResearchProduct ManagementProduct StrategyResearchLeadershipCommunicationMentoring
Stay score
odds of building a lasting career here
61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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Files H-1B transfers
6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
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About the role
- We're here to give power to the patient.
- For nearly 20 years, we've built the leading healthcare marketplace - helping tens of millions of people find and book the care they need.
- We want to make sure all of those doors open when patients are knocking.
Requirements
- Experience leading foundational, cross-functional research efforts, partnering with Data Science and Marketing as peers rather than as service providers
- A track record of influencing leaders who lack experience working with research
Compensation
- Salary ranges are determined through alignment with market data.
Benefits
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Flexible, hybrid work environment at our convenient Soho location
Company info
- Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need.
- Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online.
- Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience.
- Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values.
- Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.
- Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve.
- In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.
- We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment.
- You call again.
- In every other part of your life, you book in seconds.
- In healthcare, you're blocked.
- Now, we're going further: building our infrastructure beyond Zocdoc's marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
- Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting.
- We don't want to own the front door to care; there isn't one.
- Fixing healthcare starts with fixing access to it.
- And we're still just getting started.
- Your Impact on our Mission
- Healthcare is complicated: people are anxious about their health, insurance coverage is obscure, and there's uncertainty in finding the right type of care.
- Meanwhile, providers face thin margins, growing competition, and operational workflows that drown their staff in administrative burden.
- As a Principal UX Researcher, you'll immerse yourself deeply in understanding these problems, and own the research strategy for one of Zocdoc's two core user groups: the patients searching for care, or the practices delivering it.
- You'll report to the Director of Research and partner with Product, Design, Brand, Marketing, and Data Science leadership to proactively shape product strategy.
- You'll set the bar for high quality strategic quantitative and qualitative research that cuts across product teams and shapes the product roadmap.
- You'll identify unanswered research questions and unvalidated assumptions across the company, develop a clear POV on user needs, and use research insights to drive business objectives.
- Your work will span three connected areas:
- Define who we're building for, and what they're trying to get done. You'll use a mixed-methods toolset to map the jobs, needs, and mindsets of our users, helping product, marketing, and sales teams see which needs matter most and how they differ meaningfully across groups.
- Shape high-ambiguity problem spaces with qualitative and quantitative evidence. You'll lead research for zero-to-one opportunities where there's little precedent and limited data. You'll help teams define the problem, test the assumptions underneath a proposed solution, evaluate concepts at scale, and decide what is worth building before a roadmap hardens around an answer.
- Measure the user experience. Help product teams understand how well our products actually meet user needs. That means partnering with Data Science to define user-centered metrics, then standing up survey programs and tracking that make them measurable over time.
Visa & Work Authorization
- hnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by
This listing is sourced directly from Zocdoc's careers page and normalized into a canonical job model.