Dialogueai
Insights Strategist
Los Angeles
Sponsorship not specifiedDetected 219 days ago
UX ResearchCustomer SuccessResearchExperimental DesignLeadershipCommunication
About the role
- The Insights Strategist partners closely with customers to ensure they run best-in-class research on Dialogue—while also feeding real-world research learnings back into the product.
- You'll help customers design strong studies, interpret insights, and get real value from Dialogue, while shaping how the platform encodes research best practices over time.
Responsibilities
- Support renewals and expansions by driving visible customer value
- Partner with Product and Engineering to refine Dialogue's research frameworks
- Create customer-facing resources (best practice guides, example studies, frameworks)
- Support Sales and Marketing with research-informed narratives and examples
Requirements
- 2+ years of hands-on qualitative research experience (UX, consumer, product, or market research)
- Experience designing and moderating interviews, concept tests, or usability studies
- Strong understanding of qualitative research fundamentals and best practices
Nice to have
- Experience in a fast-moving startup or SaaS environment
- Background in UX research, consumer insights, or mixed methods
- Familiarity with research platforms (UserTesting, Dovetail, Maze, etc.)
- Interest in AI-powered tools and workflows
- Experience turning research into repeatable systems or templates
- You'll influence how qualitative research best practices are embedded into an AI product
- You'll help define a new category of AI-native research workflows
- A researcher who wants to stay close to the craft-but have broader impact
Skills
- Has run real qualitative studies
- Wants to influence how research tools are built-not just used
Company info
- You'll directly shape how customers experience Dialogue
- You'll work across customers, product, and leadership
- A customer-facing research partner who enjoys teaching and advising
- The Insights Strategist partners closely with customers to ensure they run best-in-class research on Dialogue-while also feeding real-world research learnings back into the product.
- Loves working directly with customers
- Act as a trusted research partner for customers during onboarding, pilots, and ongoing usage
- Advise customers on study design, question framing, participant selection, and synthesis
- Help customers translate insights into clear, actionable takeaways
- Identify patterns in how customers run studies and where they get stuck
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This listing is sourced directly from Dialogueai's careers page and normalized into a canonical job model.