btech
IT Support Specialist
Birmingham, Alabama
Sponsorship not specifiedDetected 8 days ago
Customer SupportVPNCommunicationProblem SolvingMentoringSharePoint
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Diagnose and resolve advanced hardware, software, Microsoft, and network-related incidents.
- Service Delivery & Ticket Management Ensure timely resolution of assigned tickets in line with SLAs.
- Monitor ticket queues and proactively address aging or high-priority tickets.
Requirements
- Knowledge Sharing & Mentorship
- Diploma or Degree in IT, Computer Science, or related field (or equivalent experience).
- Proven experience handling escalated technical issues beyond Tier 1.
- Technical Proficiency
- Experience with ticketing systems and RMM tools.
- Familiarity with ITIL principles and service management practices.
- 2-4+ years in an IT support role, preferably within an MSP/MSSP environment.
- Strong Microsoft ecosystem knowledge (Windows, Microsoft 365, Entra ID).
- Solid understanding of networking concepts and troubleshooting.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong customer service mindset.
Skills
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
This listing is sourced directly from btech's careers page and normalized into a canonical job model.