Sait
Supervisor, Classroom and Lab Technology
Calgary, AB
Sponsorship not specified$85k-$95kDetected 16 days ago
Operations ManagementInventory ManagementLeadershipCommunicationProblem SolvingMentoring
About the role
- Job classification: P5932 - Supervisor Salary range: $85,000 - $95,000 Placement within the range is typically based upon a review of skills, experience, and internal equity.
- This is a key operational leadership role within the Learning Spaces portfolio.
- The successful candidate will help ensure classroom and lab computing environments are reliable, current, secure, supportable, and ready for use by instructors and students.
Responsibilities
- Join us and help build what's next.
- Supervise, coach, schedule, and support the professional development of classroom and lab technology staff.
- Oversee day-to-day support for classroom and lab computing environments, including classroom/lab computers, standard computer-related accessories, approved academic software, and related ITS-managed services.
- Coordinate with vendors, contractors, Facilities, academic departments, lab stewards, instructors, AV teams, and ITS specialists to support classroom/lab technology operations, renovations, new builds, upgrades, and ongoing support.
- Identify and implement practical improvements to enhance service consistency, deployment readiness, inventory management, documentation, asset handling, and customer experience.
- This role is ideal for a practical, service-focused leader who understands technical operations, enjoys developing people, and can bring consistency and accountability to a busy team.
- The Supervisor leads staff responsible for classroom and lab computing support, approved academic and course-related software readiness, technology preparation, hardware deployment, inventory coordination, repair coordination, and decommissioning activities.
- Lead the technology preparation and deployment function supporting classroom, lab, and other ITS-supported endpoint refresh and replacement initiatives.
- Clarify service ownership, support boundaries, dependencies, and escalation paths where classroom or lab computing intersects with AV systems, specialized instructional equipment, vendor-supported systems, or discipline-specific lab technology.
Requirements
- 2+ years of experience providing team leadership, supervision, work coordination, scheduling, coaching, or formal staff oversight in a technical, operational, or service-focused environment.
- Experience coordinating with vendors, contractors, Facilities, academic stakeholders, technical specialists, AV teams, or cross-functional IT teams is an asset.
- Experience working in environments where classroom/lab computing intersects with audiovisual systems, specialized instructional equipment, or discipline-specific technology is an asset.
- Strong ability to organize, schedule, and coordinate high volumes of operational work, including service requests, deployments, lifecycle activities, inventory work, and decommissioning activities.
- Ensure classroom and lab computers are fully prepared for instruction with required software, standard configurations, and support processes in place.
- Post-secondary Diploma or Degree in information technology, computer systems, educational technology, business administration, operations management, or a related field.
- 5+ years of progressive experience in one or more of the following areas: endpoint support, classroom or lab computing support, technology deployment, hardware lifecycle, asset management, IT service delivery, educational technology operations, or enterprise technology operations.
- Experience supporting large-scale hardware refresh, computer deployment, imaging/build preparation, inventory coordination, decommissioning, or technology readiness activities is strongly preferred.
- Equivalent combinations of education and directly related experience may be considered.
- Certifications:
- Relevant certifications or training in Microsoft technologies, endpoint management, asset management, project coordination, service management, supervision, leadership, operations management, or health and safety are assets.
- Skills and Attributes:
- Visible, on-site leadership skills and the ability to build a coordinated, accountable, and service-focused team.
Nice to have
- Experience working in a post-secondary, academic, enterprise IT, service-management, or multi-site operational environment is preferred.
- ITIL Foundation certification (or willingness to obtain) is preferred.
Skills
- Strong customer-service, organization, planning, follow-up, and problem-solving skills.
- SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported
- Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate
- Access to a Health Spending or Taxable Spending Account
- Defined Benefit pension through LAPP to help you retire with confidence
- Excellent dining options on campus
Compensation
- $85,000 - $95,000 Placement within the range is typically based upon a review of skills, experience, and internal equity.
- Hours per week: 37.5 Paid leave: 4 Weeks Vacation / 14 Flex Days per year Deadline to apply: Until position is filled Are you a hands-on technology leader who can bring structure, service focus, and follow-through to a busy classroom and lab computing environment?
- Lead a technical team that supports daily classroom and lab computing operations, as well as the technology preparation function that enables annual refresh, replacement, and deployment activities.
- Support annual lifecycle and deployment planning in partnership with Classroom and Lab Technology staff, Deskside and Service Desk teams, academic areas, and other ITS teams.
This listing is sourced directly from Sait's careers page and normalized into a canonical job model.