Kaseya Careers

Strategic Account Manager

Norwalk, CT

Sponsorship not specifiedDetected 8 days ago

Data AnalysisSalesforceCRMAccount ManagementNegotiationCustomer SuccessCommunicationCollaborationAdaptability

About the role

Kaseya is seeking a results-oriented and client-focused Strategic Account Manager to cultivate long-term relationships with our most strategic customers.
This role is critical to driving retention, revenue growth, and customer satisfaction by serving as the primary point of contact and strategic advisor to our top-tier clients.

Strategic Relationship Management: Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts. Develop in-depth account knowledge and strategic engagement plans.
Account Growth: Identify expansion opportunities within existing accounts and drive upsell and cross-sell initiatives aligned with customer objectives and Kaseya's solutions.
Retention & Renewal: Proactively manage contract renewals and ensure continued customer satisfaction to maintain high retention rates across assigned accounts.
Business Reviews & Reporting: Lead regular executive business reviews (EBRs) and provide insights through performance reporting, roadmap alignment, and risk mitigation plans.
Cross-Functional Collaboration: Partner with Sales Engineers, Technical Account Managers, Product Management, and Support to ensure successful onboarding, adoption, and escalation resolution.
Market Insights: Stay informed on industry trends and competitive landscape to position Kaseya as a strategic partner in the client's long-term IT strategy.
Develop in-depth account knowledge and strategic engagement plans.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint.

5+ years of experience in account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment.
Demonstrated track record managing multimillion-dollar portfolios and achieving account growth and retention goals.
Strong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers.

Background in IT management software, cybersecurity solutions, or managed service provider ecosystems.
Familiarity with CRM tools (e.g., Salesforce) and data analytics platforms.
Bachelor's degree in Business, Technology, or related field.
Additional information

Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

oyees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other char

This listing is sourced directly from Kaseya Careers's careers page and normalized into a canonical job model.