City of Philadelphia
Sr Business Analyst
Philadelphia, PA, United States · Senior · Part-time
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About the role
- The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO).
- The Senior Business Analyst is a key member of the Business Engagement team, responsible for bridging business needs and technology solutions.
- A core focus of the role is to help standardize and streamline business processes to minimize the need for application customizations, ensuring scalable, cost-effective, and supportable technology solutions.
Responsibilities
- Hands-on experience working across the full project lifecycle, from requirements gathering through implementation, testing, and post-deployment support.
- Analyze and document current-state ("as-is") business processes and design future-state ("to-be") processes that improve efficiency and effectiveness.
- Support IT project planning activities, including scope definition, impact analysis, risk identification, and change management.
- Develop clear and comprehensive documentation, including business requirements documents, process flows, use cases, functional specifications, and user stories.
- Participate in solution design reviews to ensure proposed solutions meet business needs and align with enterprise architecture standards.
- Support system testing activities, including test planning, user acceptance testing (UAT), defect tracking, and validation of implemented solutions.
- Assist with deployment activities, training support, and post-implementation review to ensure successful adoption and continuous improvement.
Requirements
- 3+ years of experience in a senior or lead business analyst role, including ownership of requirements, process improvement initiatives, or cross-functional projects.
- Strong understanding of process improvement methodologies and the ability to recommend changes that balance business needs with technical constraints.
- Proficiency with business analysis tools and documentation techniques (process modeling, workflow diagrams, requirements traceability).
- Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
- The successful candidate must be a city of Philadelphia resident within six months of hire.
Nice to have
- Preferred experience supporting large-scale or enterprise systems (e.g., ERP, CRM, HRIS, financial systems, or custom business applications).
Skills
- Competencies, Knowledge, Skills and Abilities
- Strong problem-solving, critical thinking, and facilitation skills.
Compensation
- $85,000 - $95,000
- Salary cannot exceed $95,000.
- Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program.
Benefits
- Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field, or an equivalent combination of education and experience.
This listing is sourced directly from City of Philadelphia's careers page and normalized into a canonical job model.