Duck Creek Technologies

Duck Creek Technologies

UX Program Manager

Remote, MA, USA

Sponsorship not specified$136k-$194kDetected 70 days ago
AzureDevOpsFigmaUX ResearchDesign SystemsAccessibilityJiraConfluenceStakeholder ManagementResearchLeadershipCommunicationCollaborationProblem SolvingProperty & Casualty

About the role

  • We are seeking a strategic and highly operational UX Program Manager to help scale experience delivery across our product ecosystem.
  • The ideal candidate combines systems thinking, operational leadership, UX fluency, and cross-functional program management expertise.
  • Potential Locations: Boston MA, Columbia SC, Bolivar MO.

Responsibilities

  • Lead cross-functional UX programs across Product, Design, Engineering, Research, Accessibility, and Platform teams
  • Drive operational alignment, roadmap coordination, governance, and delivery planning across UX initiatives
  • Design Systems & Backlog Operations
  • Support Design Systems governance, adoption, release coordination, and component lifecycle management
  • Oversee UX and Design System backlog prioritization, intake, and roadmap alignment
  • Partner with Product and Engineering leadership to balance strategic initiatives, accessibility, technical debt, and delivery priorities
  • Identify and implement AI-assisted workflows, automation opportunities, and operational improvements across UX teams
  • Drive continuous improvement initiatives that enhance delivery efficiency, collaboration, and experience consistency
  • You'll work alongside leaders across Product, Design, and Engineering to build the next generation of experience delivery capabilities.
  • We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

Requirements

  • 5+ years of experience in Program Management, DesignOps, Product Operations, UX Operations, or Technical Program Management
  • Strong understanding of agile product development and cross-functional delivery models
  • Experience managing complex programs across distributed teams and stakeholders
  • Strong systems-thinking mindset with the ability to improve operational scalability

Nice to have

  • Familiarity with AI-assisted workflow tooling and automation practices
  • Experience with accessibility governance and UX quality standards
  • Knowledge of Product Operations or platform delivery models
  • Experience with operational analytics and delivery metrics
  • Familiarity with tools such as Figma, Azure DevOps, Jira, Confluence, Mural, Aha, or Linear
  • Strong understanding of UX, Design Systems, and product development lifecycles
  • Experience leading cross-functional programs across UX, Product, and Engineering teams
  • Knowledge of DesignOps, ProductOps, and operational governance practices

Skills

  • Helping careers take flight.
  • Reshaping an industry.
  • Enable your career to be Made on Duck Creek.
  • Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
  • Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand.

Compensation

  • Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law.

Benefits

  • We strive to be an example to the world of inclusion, diversity, and equity in all things - where employees are free to be their authentic selves in the workplace and in the communities in which we live.
  • Flexible work environment
  • Medical, dental, vision, life, and disability insurance
  • 401(k) retirement plan with match (6% employer match up to $12,000 annually)
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • Paid holidays, vacation, and volunteer time
  • Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law.

Company info

  • Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
  • Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
  • We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.
  • If working in a fast-paced, rapidly evolving company that is transforming one of the world's oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join "The Flock"!
  • Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry.
  • We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations.
  • Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most.
  • With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
  • We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer.
  • We empower our employees with the choice to work from an office, from home, or on a hybrid schedule.
  • Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.
  • If working in a fast-paced, rapidly evolving company that is transforming one of the world's oldest and largest industries sounds exciting, let us know.
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