ElevenLabs

ElevenLabs

Account Manager Lead - North America - Enterprise

San Francisco · Senior

Sponsorship not specifiedDetected 96 days ago
Agentic AIA/B TestingSalesforceAccount ManagementExcelValuationCustomer SuccessResearchLeadershipMentoring

About the role

  • This is a revenue-critical role at an inflection point: ElevenLabs is scaling fast, and the decisions you make around how we segment, structure, and execute our Enterprise post-sales motion will define how we grow.
  • Set strategic direction for the team, including how we segment and structure the Enterprise post-sales playbook as the business scales, and ElevenAgents as the agent of choice across the Enterprise portfolio.
  • Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.

Responsibilities

  • ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
  • Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
  • Lead, coach, and develop a high-performing Enterprise Account Management team, owning team quota performance, customer retention, and expansion goals.
  • Drive revenue outcomes as a core mandate - building a team culture where cross-sells and account growth are owned with the same rigor as any quota-carrying sales function.
  • Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.
  • Design and implement repeatable playbooks for renewals, upsells, and adoption; embed AI agents and automation into workflows by default to scale team impact.
  • able to make sound decisions around playbook design, segment structure, and cross-sell motion as the business continues to scale.
  • Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.
  • Champion AI fluency across the team: set expectations, build capability, and create an environment where every team member is actively experimenting with and adopting AI-powered approaches to their work.
  • Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums.

Requirements

  • 8+ years of experience in Account Management or Customer Success or post-sales roles within SaaS, with meaningful focus on Enterprise accounts.
  • Proven track record of owning and exceeding revenue targets, with a clear commercial instinct and expansion mindset.
  • Expertise in post-sales methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).
  • Instead, it's about the impact you have.

Nice to have

  • Hands-on with tools (ElevenLabs, Salesforce, Gong, Sigma) and capable of improving data quality, visibility, and usage insights across the team.

Skills

  • adept at using data to identify performance trends, optimise workflows, and forecast outcomes.

Compensation

  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

Benefits

  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
  • Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend.

Company info

  • Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
  • ElevenLabs is an AI research and product company transforming how we interact with technology.
  • We launched in January 2023 with the first human-like AI voice model.
  • Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta.
  • Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia.
  • We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
  • We use AI to move faster with higher-quality results.
  • We do this across the whole company-from engineering to growth to operations.
  • We prioritize your talent, not your location.
  • You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
  • ElevenLabs is scaling fast, and the decisions you make around how we segment, structure, and execute our Enterprise post-sales motion will define how we grow.
  • You'll also lead your team through a genuine transformation in how work gets done - one where AI agents, automation, and intelligent tooling reshape every workflow, and where making ElevenAgents the agent of choice for our customers is a core part of the expansion playbook.
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This listing is sourced directly from ElevenLabs's careers page and normalized into a canonical job model.