Stripe
IT Support Engineer
New York · Mid · Contract
Sponsorship not specifiedDetected 10 hours ago
PythonRubyBashiOSJiraConfluenceAuditingOnboardingCustomer SupportCommunicationProblem Solving
Stay score
odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card follow-through: 72%
Of 47 labor certifications old enough to have been used, 13 expired without the employer filing the next step. Median time from filing to decision: 512 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
70 transfer filings in the last year, covering 70 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- We ensure the successful operation of new hires, account off-boards and critical business systems with a global team.
Responsibilities
- You'll be responsible for providing technical assistance and support related to computer systems, hardware, and software.
- Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)
- Update, and maintain detailed external and internal IT documentation
- Onboard and support third-party vendors and/or contractors
Requirements
- You are skilled at writing, updating and maintaining technical documentation and sending directed communications.
- Being the best fit for this position means you are both humble and confident.
- Possess 2+ years of experience in IT HelpDesk experience
- Possess strong working knowledge of Apple systems and software
- Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers
- Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
- Possess working knowledge of imaging/endpoint management tools (DEP, FleetDM )
Company info
- About Stripe
- Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
- About the team
- The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team.
- Stripe is a financial infrastructure platform for businesses.
- Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
- Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
- That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
- The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote.
- We're looking for a Tier 1 Support Engineer to join the AMER CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes.
- Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.
- Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
This listing is sourced directly from Stripe's careers page and normalized into a canonical job model.