Salesforce

Senior Manager/Director, Security Adoption Programs – Customer Success

Illinois - Chicago · Director

Sponsorship not specified$143k-$262kDetected 10 hours ago

Data ScienceAgentic AICybersecurityStakeholder ManagementSalesforceCRMRecruitingCustomer SuccessLeadership

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
And innovation isn't a buzzword - it's a way of life.
Ready to level-up your career at the company leading workforce transformation in the agentic era?

Design the Adoption Playbook: Design, launch, and scale a comprehensive end-to-end program focused on driving customer adoption of priority security controls.
Establish relationships and working cadences across the internal Security organization, Product & Customer Success to drive alignment on mandated rollout plans and remediation progress.
Create feedback loops to influence roadmap prioritization based on adoption friction and exception patterns.
Reporting & Impact: Drive a clear reporting framework to track program progress.
Program Leadership: Demonstrated ability to build and scale large-scale, cross-functional programs and influence results without direct authority.
Analytical Acumen: Strong analytical mindset with the ability to partner with data science teams to turn complex datasets into actionable strategies.

Direct experience leading compliance-driven or mandate programs where customer adoption was a required outcome - such as regulatory rollouts, or security-control mandates.
Compliance & Mandate Program Experience: Direct experience leading compliance-driven or mandate programs where customer adoption was a required outcome - such as regulatory rollouts, or security-control mandates.

Hands-on experience with the Salesforce platform and ecosystem is preferred, including familiarity with its shared-responsibility security model.
Bachelor's degree required
MBA or equivalent advanced degree preferred.
This is a high-visibility, "founding member" opportunity for a strategic leader.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life.
Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $143,400 - $261,500 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Certain roles may be eligible for incentive compensation, equity, and benefits.
Salesforce offers a variety of benefits to help you live well including:
time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Education: Bachelor's degree required
Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

You will have a direct, measurable impact on Salesforce's customer trust posture and the security of the customers who rely on our platform, and help define the next chapter of how we operationalize security across our top customer base.
Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

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This listing is sourced directly from Salesforce's careers page and normalized into a canonical job model.