Devoted

Member Flex Guide, Bilingual/Spanish

Remote USA · Internship

Sponsorship not specified$20k-$25kDetected 30 days ago

ComplianceOutbound SalesHIPAAPatient CareLeadershipCommunicationMentoringAdaptability

About the role

Guides at Devoted work across a range of member-facing functions.
Regardless of your primary focus, every Guide is expected to flex across both inbound and outbound work as business needs evolve.
That flexibility isn't a nice-to-have - it's core to how this team operates and how we serve members well.

Leverage data, internal systems, and an AI Guide Assistant to deliver fast, accurate, and fully documented solutions.
Actively apply real-time feedback and coaching from peers and leadership to drive personal growth.

Professional fluency in both English and Spanish - written and oral - is required.
Exceptional interpersonal and communication skills and high emotional intelligence: the ability to adapt your tone to any situation, and a natural gift for making people feel heard.
Ability to de-escalate intense or emotionally charged interactions with empathy and composure, and to translate complex information into simple, actionable terms.
Comfort working alongside AI-powered tools and digital platforms to streamline tasks and enhance the quality of member service.
While availability across all open hours is required, most shifts fall within standard daytime and early evening hours.

Experience in a contact center or call center environment.
Experience working in highly regulated environments, ideally with HIPAA guidelines and requirements.
Proven ability to navigate multiple software platforms simultaneously while maintaining composure and accuracy.
A track record of applying feedback quickly and demonstrating visible growth in response to coaching.

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting.
Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package.
Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Help members navigate benefits, find providers, schedule appointments, and translate complex healthcare information into clear, actionable terms.
Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
Our Total Rewards package includes:
Our total rewards package is for full time employees only.
Healthcare equality is at the center of Devoted's mission to treat our members like family.
At Devoted Health, we're on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family.

In every interaction - whether voice, video, SMS, chat, or digital messaging - you'll bring our mission to life: treating every member like family.

This listing is sourced directly from Devoted's careers page and normalized into a canonical job model.