Replit

Replit

Premium Support Engineer (Foster City, Weekend Shift)

Foster City, CA · Mid · Full-time

Sponsorship not specifiedDetected 42 days ago
JavaScriptPythonSwiftCustomer SupportZendeskCommunicationProblem Solving

Stay score

odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

18 transfer filings in the last year, covering 18 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
  • You'll combine deep technical troubleshooting with calm, confident communication to keep builders moving - whether it's an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.

Responsibilities

  • Lead customer-facing communications during outages or incidents.
  • Identify recurring issues and collaborate internally to reduce time-to-resolution.
  • Help onboard and mentor other support engineers, raising the team's overall bar for responsiveness and quality.
  • You'll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team.

Nice to have

  • Has used Replit in the last 3 to 6 months.
  • Experience working with IDEs, terminals, or other common developer tools.
  • Experience with AI tools (Claude, ChatGPT, etc.)
  • Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
  • Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
  • Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
  • This is a full-time role that can be held from our Foster City, CA office.
  • 💹 401(k) Program with a 4% match (US Only)

Skills

  • Strong debugging skills with JavaScript, Python, or similar languages.
  • Excellent written and verbal communication under time pressure - able to convey technical concepts clearly and calmly.
  • Self-driving Company https://replit.com/blog/self-driving-company
  • Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
  • AI Adoption https://replit.com/blog/ai-adoption
  • Build Open-Source Apps https://replit.com/build/open-source-app-builder
  • Operating Principles https://blog.replit.com/operating-principles
  • Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
  • Ability to explain complex technical concepts to both technical and non-technical audiences
  • Continuous learning: Passion for staying current with industry best practices and new technologies
  • The schedule follows a Saturday through Wednesday work week, with an in-office requirement on Mondays and Wednesdays.
  • Full-Time Employee Benefits Include:

Compensation

  • 💰 Competitive Salary & Equity

Company info

  • You'll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.
  • Provide swift, high-priority support to Premium customers, responding within strict SLAs.
  • Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
  • Replit is the agentic software creation platform that enables anyone to build applications using natural language.
  • As a Premium Support Engineer at Replit, you'll be the front line for our highest-value customers - delivering fast, expert, and reliable technical support when it matters most.
  • Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving.
Apply directly at Replit →Create a free account for alerts like thisView Replit immigration profile

This listing is sourced directly from Replit's careers page and normalized into a canonical job model.