Hillpointe
Senior Property Management Software Support Specialist
Maitland, FL · Senior
Sponsorship not specifiedDetected 20 hours ago
CRMProcurementCustomer SupportLeadershipCommunicationPublic Speaking
About the role
- Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution.
- Built on its long and proven track record of real estate development, the firm's investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe.
- This is more than just a job - it's a career-defining opportunity!
Responsibilities
- Assist Technical Support Specialist Lead with training initiatives for Customer Care/Contact Center team and Support associates on Funnel, Entrata, and Skillpointe systems and processes.
- Mentor and provide day-to-day guidance to Support Specialists, serving as an escalation point for complex or unresolved tickets.
- Manage document-related issues (missing forms, failed uploads, lease packet errors).
- Track, document, and escalate recurring Funnel system bugs to vendor support as needed.
- Escalate persistent login failures to Vendors, run support tickets as needed
Requirements
- Ability to sit for extended periods of time while working at a computer or participating in meetings.
- Ability to communicate clearly and effectively verbally and in writing.
- Ability to hear and speak sufficiently to participate in meetings, conference calls, and presentations.
- Occasional ability to stand, walk, bend, or reach within an office environment.
- 2+ years of experience in software support, IT helpdesk, or property management system support (required).
- Strong working knowledge of Funnel, Entrata, or similar CRM/PMS platforms (required).
- Advanced troubleshooting and analytical skills, with the ability to identify root causes and systemic trends.
- Demonstrated ability to assist with training content
- Excellent communication skills for both technical and non-technical audiences.
- Ability to manage multiple tickets/issues simultaneously and prioritize effectively across a team.
- Detail-oriented with strong documentation skills.
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
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This listing is sourced directly from Hillpointe's careers page and normalized into a canonical job model.