Popl
Customer Solutions Engineer
United States
Sponsorship not specifiedDetected 49 days ago
AzureHubSpotSalesforceCRMHRISCustomer Success
About the role
- The Customer Solutions Engineer is a flexible, go-to technical resource embedded within the Customer Success team.
- Instead, you'll be a technical Swiss Army knife: joining onboarding calls, accelerating time-to-value, guiding customers through CRM integrations, and helping teams with unique or advanced use cases.
- Whether it's hosting office hours, assisting on a fast-moving rollout, or troubleshooting an edge-case setup, you'll bring clarity and confidence to our customers when it matters most.
Responsibilities
- Join live customer calls-especially for new accounts that need fast onboarding or setup support
- Support CSMs by assisting on the technical aspects of implementation (you won't own the full integration process, but you'll make the hard parts easy)
- Partner with the Integrations Program Manager to share real-time customer feedback and edge-case patterns
- Act as an internal resource for teammates needing support on technical topics or product configurations
- You won't manage a book of business like a traditional CSM.
Requirements
- 2-5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM)
- Strong troubleshooting instincts and the ability to talk through workflows clearly with non-technical users
- Familiarity with Zapier
- Light experience with APIs, JSON, or field-level CRM structures
- Experience supporting sales or marketing tech stacks in startup environments
Compensation
- Competitive salary
Company info
- Popl is defining a new category we call In-Person Go-To-Market.
- We help revenue teams turn real-world interactions - trade shows, conferences, field events, and meetings - into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.
- In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.
- Popl is building the first In-Person Marketing Platform-replacing outdated lead retrieval tools with a unified system that empowers teams to turn real-world connections into revenue.
- We help go-to-market teams capture more leads, act faster, and measure everything.
- From lead capture to CRM sync, Popl makes every interaction count.
- We help revenue teams turn real-world interactions - trade shows, conferences, field events, and meetings - into measurable pipeline and revenue.
- Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.
- In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving.
- Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.
- help companies around the world turn in-person events into a measurable & scalable growth channel.
- joining onboarding calls, accelerating time-to-value, guiding customers through CRM integrations, and helping teams with unique or advanced use cases.
This listing is sourced directly from Popl's careers page and normalized into a canonical job model.