Affirm
Product Support Specialist I (Merchant Care)
Remote Canada · Mid
Sponsorship not specified$55k-$75kDetected 4 days ago
RESTCustomer SupportShopifyCommunication
Stay score
odds of building a lasting career here
39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card follow-through: 71%
Of 7 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 497 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
12 transfer filings in the last year, covering 12 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Pay Grade - D Equity Grade - 1 Employees new to Affirm typically come in at the start of the pay range.
- Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
- In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
Responsibilities
- Support Affirm's merchant partners: E-Commerce retailers which utilize various platforms
- Work closely with engineers to resolve technical and operational issues, and provide high-touch support to merchant partners
- Effectively manage multiple customer inquiries simultaneously, with appropriate prioritization
- Build scalable support processes and engage with feedback to streamline workflows
- Drive merchant partner communication and outreach about new features and enhancements
- Aggregate feature requests based on merchant partner feedback to guide future product planning
- Passion and drive to change consumer banking for the better
- Great writing. You need to be able to clearly describe technical concepts and instructions in emails, but let your personality show and use these interactions as a chance to build relationships
- The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence.
- The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management.
Requirements
- Bachelor's degree or equivalent experience
- 2+ years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)
- Insight: you can see the questions and issues that motivate our merchants and collaborators, even if they're not plainly stated
- Affirm considers qualified applicants with arrest and conviction records, as required by law.
Nice to have
- Experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts
- Level commensurate on experience
- comfort working with logs and formatted data to troubleshoot issues
- About the Operations team
- Most roles can be done from almost anywhere within the country of employment.
Compensation
- Employees new to Affirm typically come in at the start of the pay range.
Benefits
- Our benefits reflect our commitment to care, transparency, and flexibility.
- Health coverage at no cost:
- Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
- Flexible time off and generous holiday calendars help you rest when you need to.
- Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
Company info
- At Affirm, we exist for the moments that matter-giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
This listing is sourced directly from Affirm's careers page and normalized into a canonical job model.