Tmeic Corporation Americas

Field Service Support Engineer (EEP26403)

Brookshire, Texas, United States

Sponsorship not specifiedDetected 58 days ago

NLPExcelLeadershipCommunicationProblem SolvingMicrosoft OfficeRenewable Energy

About the role

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Responsibilities

Job # EEP26403 Job Title Field Service Support Engineer Office Location Brookshire, TX Business Function/Department Power Electronic Systems / Quality & EHS Sales Territory, if applicable General Role Description Provide warranty engineering, including technical and parts support, for the Company's technical services Role Accountabilities - Evaluate and process warranty requests, replacements, and claims, expediting as necessary - Provide technical guidance and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues - Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices - Track monthly warranty costs for assigned business unit and report to manager - Prepare and issue Service Advices for trouble shooting to clients and technical services field engineers - Maintain current safety qualifications and comply with company and client safety requirements - Resolve supplier product failures in a timely and cost- effective manner - Respond to client issues outside of standard business hours when necessary - Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable General Employee Accountabilities - Bring full effort to bear on tasks assigned by manager - Give manager best advice - Give earliest notice when work cannot be delivered as specified - Cooperate and collaborate with peers and interact cross-organizationally as specified by manager -

Company info

Integrity, Client Focus, Team Orientation, and Personal Commitment - Comply with all Company policies, practices, and procedures and all regulations and laws - Recommend viable improvements proactively - Ensure effective utilization of business tools and processes
Minimum Qualifications - Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience - 3 years' experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments - Demonstrated knowledge of power conversion and distribution transformers - Demonstrated presentation skills - Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts - Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills - Demonstrated continuous improvement in areas of responsibility - Proficiency in MS Word, Excel, PowerPoint, Access, Outlook - Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice Preferred Qualifications - Master of science in electrical, mechanical, or related engineering field - Proficiency in Japanese and English languages, both oral and written - Working knowledge of ISO 9001:2015 quality management standards - Demonstrated experience in photovoltaic inverter power generation

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