Collectors
Customer Relations Specialist II, PSA
Boca Raton, FL · Mid · Full-time
No sponsorshipDetected 6 days ago
SalesforceCustomer SupportCommunicationProblem Solving
About the role
- Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for
- talented people to join our growing team.
Responsibilities
- Collaborates with Operations and other departments to find appropriate solutions for customer responses
- Maintains accounts by processing customer adjustments
- Escalate unresolved issues to the appropriate lead/supervisor
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Collectors uses e-Verify to validate your ability to work legally in the United States.
Requirements
- You will have 1-2 years of relevant customer relations experience
- Ability to hear alarms, signals, and verbal instructions.
- Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
- Candidates must be authorized to work in the United States.
Nice to have
- Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide.
- We're always on the lookout for talented people to join our growing team.
- Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.
- Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
- Since our founding in 1986, we have graded and authenticated millions of items.
- We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.
- Certain interview steps may take place by phone.
- We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed.
Skills
- The reasonable estimated hourly rate for this position is $20.
- Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.
Compensation
- Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.
Benefits
- Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- Vacation: All full-time employees are eligible for paid vacation
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Company info
- All regular, full-time employees are eligible for ten company paid holidays
- Provides accurate, valid, and complete information by using the department protocols to our customers
- We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units.
Visa & Work Authorization
- Candidates must be authorized to work in the United States.
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This listing is sourced directly from Collectors's careers page and normalized into a canonical job model.