Think Academy US
Customer Service Representative [Mandarin
Cupertino / Los Altos, CA · Full-time
Sponsorship not specified$25k-$35kDetected 37 days ago
Customer SuccessCustomer SupportCommunicationCollaborationProblem Solving
About the role
- Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey.
- This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.
- Ensure accuracy and consistency across internal platforms
Responsibilities
- Manage substitute teacher changes and system updates
- Support class grouping and enrollment management
- Maintain and manage backend operational systems related to:
- Customer Support Operations
- Support customer communication systems by:
Requirements
- Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
- Bilingual proficiency in both English and Mandarin is required.
- Customer Service Representative [Mandarin Required]
- Bachelor's degree or above, has a strong interest in Education-related fields.
- 1-3 years of experience in the sales or education-related customer service fields is a plus, but not required.
Skills
- Managing small-group communication via communication platform
- Ensuring standardized notification workflows (email-first communication)
- Assist in building customer habits around email-based notifications
- Identify, escalate, and help resolve urgent issues or complaints efficiently
- Work closely with internal teams across operations, customer service, and program management
- Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
Compensation
- Start Date: June 2026
- About Think Academy:
- At Think Academy, we provide full cycle service to foster local children's ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques.
- About This Role:
- Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey.
- This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.
Benefits
- We believe Love and Technology can make education better.
- Each week, more than 6 million students are enrolled in TAL's online and offline education platform.
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This listing is sourced directly from Think Academy US's careers page and normalized into a canonical job model.