Vention

Vention

Senior Integration Specialist, Enterprise

Montreal, QC, Canada · Senior

Sponsorship not specifiedDetected 48 days ago
PythonProduct StrategyJiraSalesAccount ManagementPerformance ManagementCustomer SupportZendeskRoboticsLeadershipCommunicationCollaborationMentoringPublic Speaking

About the role

  • Our technology powers over 25,000 machines across 4,000 factories across 5 continents and we have the privilege to work with a significant proportion of Fortune 500 manufacturers, from space rockets, to electrical cars, to robotics.
  • We're a team of high achievers who grow through meaningful work, solving complex challenges, learning fast, and seeing the results of our efforts every day.
  • We move quickly and aim high, but we do it together with care, collaboration, and respect.

Responsibilities

  • Own a portfolio of strategic enterprise accounts.
  • Drive L3/L4 escalations from first response to root cause. When the integration team can't resolve an issue, you step in - orchestrating Engineering and Product where needed - and own the outcome end-to-end.
  • Mentor Integration Specialists. You won't carry direct reports, but you'll set the technical standard on the team and actively develop the people around you.
  • 5+ years in industrial automation, robotic systems integration, or senior technical support - with meaningful time in a senior, customer-facing capacity
  • A curiosity to learn, a collaborative mindset, and a drive to contribute to something meaningful
  • Quarterly management training on topics ranging from "Giving & Receiving Feedback, to Building high-performing teams, to "Developing your own Leadership model"
  • Quarterly World-Class Speaker Series featuring industry leaders sharing their perspective and lessons learned as they build their function and business
  • Together, we're building a workplace where everyone belongs, feels valued, and can achieve extraordinary results.
  • Professional development: Continuous training in performance management, inclusive leadership, leadership operating model, team building, and giving/receiving feedback

Requirements

  • The ability to learn and work within Vention's automation stack (MachineMotion, MachineLogic, custom Python logic), or the demonstrated ability to ramp on it fast
  • Exceptional communication skills - you can move between debugging a control system at the bench and presenting a remediation plan to a VP of Operations on the same day, and you write clear post-mortems
  • A track record commissioning industrial automation systems and resolving complex, multi-system failures end-to-end

Nice to have

  • Degree in Electrical, Mechatronics, Robotics, or a related engineering field
  • Experience with Zendesk and Jira, and a habit of leaving clean documentation behind you

Compensation

  • Two paid volunteering days per year to give back to causes you care about.
  • Career pathing: Real opportunities to grow through personalized development plans, bi-annual employee reviews, and mentorship program

Benefits

  • A complete group benefits plan for you and your family that start day one.
  • Top-up and benefits for new parents: Additional financial support and resources to support employees during their transition to parenthood.
  • Dedicated professional development channels sponsored by the Executive team to foster continuous professional learning
  • Our initiatives in gender equity, career growth, and leadership development are designed to create real opportunities for everyone to thrive.
  • Gender diversity & inclusion: Pay equity reviews, inclusive policies, and a Women's Employee Resource Group offering networking, mentorship, and quarterly learning sessions.

Company info

  • Close the loop between the field and the product. You'll bring recurring customer pain to Product, Engineering, and QA, lead UAT on major releases, and make sure what you're hearing from customers actually shapes the roadmap.
  • We're looking for skills, intellect, and experiences that will help you succeed in this role but we also know that various profiles (not only the one described below) could be successful.
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This listing is sourced directly from Vention's careers page and normalized into a canonical job model.