Ryansg
Senior Operations Analyst
Remote - United States · Senior · Full-time
Sponsorship not specified$71k-$80kDetected 30 days ago
Project ManagementExcelProcess ImprovementLeadershipCommunicationProblem SolvingProperty & Casualty
About the role
- This position will be a vital link between our technical solutions and our business processes; and will be responsible for the implementation and management of business shared service processes supporting our front office users.
- Understand the current state, the future state and be able to articulate the impact by role.
- Coordinate with Shared Service teams to review feedback from front office teams and monitor performance of supported processes.
Responsibilities
- Build relationships and partnerships with key business stakeholders, staying current on their needs, challenges and strategies.
- Gather, synthesize, and analyze complex data to recognize trends and extract insights across the business to support your own informed decisions or to assist other team members and leadership in making decisions.
- Collaborate with Shared Service strategic and process teams to stand up new process support and projects.
- Help diagnose and develop recommendations to resolve and prevent issues across Shared Service supported front office processes.
- Identify best practices and improvement opportunities, propose new or optimized solutions and develop execution strategies.
- Facilitate change management initiatives by developing communications, collecting feedback to understand user pain points and identify ways to increase adoption and user satisfaction across business processes and solutions, ultimately improving the customer experience.
- Lead or participate in multiple initiatives simultaneously, adapt to competing demands, organizational changes and new responsibilities.
- Develop and maintain expertise in relevant RT business processes and systems to define support requirements, design workflows, and provide guidance to shared service teams.
- Define operational support requirements and inputs by working with system solution owners and implementation teams to understand workflow strategic design and processes.
Requirements
- Bachelor's Degree (BS) and 2
- 5+ years of relevant experience required, preferably with consultative or business process outsourcing experience in a complex business environment.
- Prior experience in the property and casualty insurance industry is a MUST.
- Experience with insurance policy management/administration systems is desirable.
- Basic knowledge of Organizational Change Management standards and procedures.
- Experience in analyzing data to draw business-relevant conclusions.
- Experience handling multiple deliverables and moving adeptly between internal and external issues and interactions while meeting designated deadlines.
Skills
- Knowledge of Insurance Industry preferred, not required
- Knowledge of Business Shared Services teams/ organization
- Knowledge of Excel advanced functions, VLOOKUP, Pivot tables preferred
- Process improvement integration
- Effective Communication
- Ryan Specialty is an Equal Opportunity Employer.
- Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions.
- How We Support Our Teammates
- The target salary range for this position is $71,225.00 - $80,000.00 annually.
- The pay range is subject to change and may be modified in the future.
Compensation
- Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers' compensation, providing creative solutions to retail brokerage firms.
This listing is sourced directly from Ryansg's careers page and normalized into a canonical job model.