Zoox
Shift / Team Lead, Fusion Center Operations (3rd Shift)
Foster City, CA · Senior
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About the role
- The Fusion Center Operations team at Zoox ensures our autonomous vehicle completes missions by leveraging real-time remote human context to navigate complex scenarios.
- You will work closely with leaders in the Fleet Operations organization and interact with multiple teams across the company, including TeleGuidance, PMO, User Experience, and Product.
Responsibilities
- Support Fleet Operations Management through process improvement across safety and efficiency for the team
- Work closely with other Team Leads and Program/Project Managers within FleetOps to ensure their team stays aligned with Zoox's overall goals.
- Become knowledge experts on Zoox's proprietary software related to TeleOps, Mission Control and Rider Support
- Support missions through a wide variety of roles
- Act as a "player/coach" regularly and as the first point of contact to support service escalations
Requirements
- 6+ years of experience working in a high-level collaborative environment and promoting a teamwork mentality
- 3+ years of experience as an Instructor or Lead within an operations team in a highly cross-functional environment.
- Proven ability to problem-solve and improve operational efficiency
- Experience working in a complex technical environment
- Proactive mindset and resourcefulness
- Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
Skills
- 3rd shift, 11pm - 8am, Friday - Tuesday or Thursday - Monday
Compensation
- $84k-$123k
Company info
- We are a multifaceted team responsible for feature product development and structured testing, and we serve as the operational link between the operations and software departments.
This listing is sourced directly from Zoox's careers page and normalized into a canonical job model.