The Trade Desk
Talent Acquisition Operations Manager
New York
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About the role
- Our technology helps advertisers reach the right audiences across the open internet - from streaming TV and podcasts to mobile apps, news, and more.
- Advertising powers the content people love.
Responsibilities
- Own the queue day to day. Triage, categorize, and route every incoming TA Ops request to the right pillar and owner, with consistent acknowledgement, clear ownership, and visible status from submission to resolution.
- Systems Support (L1 / L2)
- Own the knowledge layer and keep it current. Build the capability to allow for more efficient maintaining a rich knowledge base of SOPs, process maps, runbooks, FAQs, and self-serve content.
- Document what is real. Capture how the process actually works, including the exceptions and workarounds, not the idealized version.
- Project Management & Delivery Support
- Run the rhythm. Maintain trackers, timelines, action logs, and RAID items for active programs; schedule and prepare working sessions; chase and close open items.
- Own workstreams end to end. Take discrete pieces of larger programs and deliver them - including testing, cutover support, and post-launch hypercare.
- By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide.
- The scale of our platform brings unique technical challenges - from processing massive datasets in real time to building systems that operate reliably on a global scale.
- RUN, which delivers predictable execution of the repeatable work recruiters depend on every day, and CHANGE, which designs and delivers the programs and process improvements that scale globally.
Requirements
- When you work here, your impact is worldwide.
Benefits
- Provide global coverage.
Company info
- Recruiting Operations at The Trade Desk runs on two deliberately separated motions: RUN, which delivers predictable execution of the repeatable work recruiters depend on every day, and CHANGE, which designs and delivers the programs and process improvements that scale globally.
- The Projects & Programs pillar sits at the intersection.
- It owns cross-functional delivery and rigor, it owns process, knowledge, adoption, and enablement, and it owns the single front door - the one intake channel through which every TA Ops request arrives, is routed, and is made visible.
- This role is how that pillar runs day to day.
- You will own the intake queue, keep the documentation and knowledge layer current and trusted, provide hands-on support across our recruiting systems, and carry the project management rhythm that keeps programs moving.
- You will be based in New York and provide timezone coverage for our EMEA and APAC teams.
- This is an individual contributor role with no direct reports.
- It is a tactical, hands-on role by design: the measure of success is that recruiters get fast, accurate answers, that nothing falls through the cracks, and that the work of improving the function never stalls on operational drag.
- The Trade Desk is a global technology company and the world's leading independent platform for digital advertising, with over 3,000 employees across more than 30 offices.
- The world's brands and agencies rely on us to reach their customers and grow their businesses responsibly.
- We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another.
This listing is sourced directly from The Trade Desk's careers page and normalized into a canonical job model.