Lifetime
Membership Concierge II
Atlanta · Mid
Sponsorship not specifiedDetected 1 day ago
Outbound SalesCustomer SupportCommunicationProblem Solving
About the role
- As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement.
- Operates as first point of contact for members and guests entering resort
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Responsibilities
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
Requirements
- Minimum of 1-2 years of experience in customer service or sales
- Minimum Required Qualifications
- Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication.
Nice to have
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Bachelor's Degree in Hospitality
Skills
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
- Effective communication skills
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