Abacus Insights

Senior Sustaining and Forward Deployed Engineer

Remote US · Senior

Sponsorship not specifiedDetected 4 days ago

PythonDistributed SystemsSnowflakeDatabricksAWSKubernetesCI/CDSite Reliability EngineeringSparkData EngineeringIncident ResponseCustomer SuccessHL7/FHIREHR/EMRLeadershipCommunicationCollaborationProblem SolvingAdaptability

About the role

The Senior Sustaining & Forward Deployed Engineer is a senior individual contributor responsible for production operations, incident response, and post‑launch system reliability across Abacus Insights' platform.

Responsibilities

Partner with platform and data teams to harden systems for reliability, scale, and operability
You will own the most complex, ambiguous, and high‑impact production issues, particularly those involving AWS infrastructure, Databricks workloads, and large‑scale data pipelines.
Drive root cause analysis (RCA) with a focus on systemic, long-term fixes
Partner with Customer Success and Engineering to manage customer impact during incidents
Own post-launch reliability, stability, and operational quality of core systems
Support complex deployments, integrations, and escalations in customer environments
Therefore, we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants.
At the heart of who we are is a commitment to continuously and intentionally building an inclusive culture-one that empowers every team member across the globe to do their best work and bring their authentic selves.
We carry that same commitment into our hiring process, aiming to create an interview experience where you feel comfortable and confident showcasing your strengths.
If there's anything we can do to support that-big or small-please let us know.

Requirements

10+ years of experience in software engineering, SRE, sustaining engineering, or production operations
Deep hands-on experience operating production systems in AWS
Proficiency in Python and experience building production services or tooling
Experience with FHIR, MDM systems, or entity resolution
Prior experience in SWAT, escalation engineering, or tiger-team roles
Experience contributing to or operating within SRE/on-call programs

Skills

SRE and production operations
SWAT-style deep technical problem solving
Forward‑deployed, customer‑facing technical work
Hands‑on software development and automation
Act as a senior technical escalation point during production incidents
Lead real-time incident triage, mitigation, and recovery efforts
Identify recurring failure patterns and push for architectural or operational improvements
Investigate and resolve complex field issues and production defects
Ensure fixes developed during incidents or customer escalations are up streamed into the core product
Improve operational readiness of services through better runbooks, monitoring, and alerting
Reduce operational toil by converting repeated manual work into automation

Compensation

for this role is based on experience, skills, and location, and includes base salary plus eligibility for performance bonuses and equity grants.

Benefits

Experience in healthcare, health insurance, or regulated data environments
Unlimited paid time off - recharge when you need it
Comprehensive health coverage - multiple plan options to choose from

Company info

Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence.
We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions-so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike. Backed by $100M from top investors, we're tackling big challenges in an industry that's ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows-and it's why we are leading the way.
Our innovation begins with people. We are bold, curious, and collaborative-because the best ideas come from working together. We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable-those excited to leverage emerging technologies to enhance how we work-while keeping human insight, connection, and our clients at the center of every decision.
Ready to make an impact? Join us and let's build the future together.
Abacus Insights is transforming how data works for health plans.
Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence.
We help health plans break down data silos to create a single, trusted data foundation.
That foundation powers better decisions-so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike.
Backed by $100M from top investors, we're tackling big challenges in an industry that's ready for change.
Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows-and it's why we are leading the way.
Our innovation begins with people.
We are bold, curious, and collaborative-because the best ideas come from working together.
We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable-those excited to leverage emerging technologies to enhance how we work-while keeping human insight, connection, and our clients at the center of every decision.
Ready to make an impact?

Equal opportunity

Our Commitment as an Equal Opportunity Employer

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This listing is sourced directly from Abacus Insights's careers page and normalized into a canonical job model.