Adaptive Advertising, Inc.

Customer Success Manager

Boston

Sponsorship not specifiedDetected 13 days ago

LLMsAgentic AICRMAccountingForecastingQuickBooksProcess ImprovementERPCustomer SuccessLeadershipCommunicationCollaborationOrganizational Skills

About the role

Win a massive category that's up for grabs.
Construction is among the least digitized industries left, and no AI king has been crowned.
Winning here takes deep construction knowledge and deep AI fluency in the same room.

Lead kickoff calls, discovery sessions, and training to ensure a smooth, efficient product launch.
Develop and maintain onboarding materials: guides, checklists, video tutorials, and FAQs.
Own expansion within your book of business: identify where additional agents will drive value and lead the upsell from initial agents to the full team.
Partner with Sales on expansion plays and with Product on feature requests, and carry expansion targets tied to net revenue retention.
Partner with Engineering to diagnose and resolve agent behavior, output quality, and integration issues.
Build with AI to automate repetitive parts of your own workflow, and partner with Engineering to standardize best practices across the team.
Work alongside Support and Engineering to resolve complex issues.
Liaise with Marketing to develop case studies, testimonials, and referenceable success stories.
Build a moat that compounds.

3+ years of SaaS Customer Success, Onboarding, or Enablement experience.
Demonstrated track record of managing full-lifecycle customer relationships and driving both retention and expansion revenue (upsell/cross-sell).
Exceptional verbal and written communication skills, with an ability to simplify complex technical concepts.
AI fluency. You build with AI, not just talk about it. You have hands-on experience using LLMs as a working instrument - prompt engineering, agent architecture, and skill/workflow design. You know how to decompose a messy human process into agent logic (triggers, tools, approval gates, override paths, dry-run modes), and you have judgment about where automation is reliable versus where it needs a human in the loop.
Technical aptitude: comfortable configuring software, working with integrations and APIs, reading and interpreting data, and troubleshooting technical issues directly with customers and engineers.
Data-driven mindset
comfortable using CRMs, reporting tools, and customer health platforms.
Highly organized, self-starter attitude
thrives in a fast-paced, evolving environment.
Bonus: experience in construction, real estate, accounting, or related verticals

Customize implementation plans to align with each customer's workflows and objectives.

Competitive salary plus meaningful equity
Comprehensive health, dental, and vision insurance
401(k) match and flexible PTO policy
Implement metrics and dashboards to monitor health scores, agent performance, and team performance.

Adaptive is a vertical AI company of 50, building the agentic operating system for the $2 trillion U.S. construction industry.
We work with over 1,000 customers, partner with over 50 accounting firms, and have raised $26m from Emergence, a16z, and other top funds.
WHY JOIN US?
With our momentum, team, and backing, we are in position to be that company
We orchestrate multi-stakeholder workflows across an industry that today runs on paper, email, and phone calls.
Every process we manage generates data no one else has.
That data makes each new use case easier to expand to, while building a compounding moat
Work with the rare team that can pull this off.
That intersection is rare, and we have it with backgrounds across finance, technology, and construction
Serve the people building the world around you.

This listing is sourced directly from Adaptive Advertising, Inc.'s careers page and normalized into a canonical job model.