Braze
Principal Customer Success Manager, Financial Services
Austin · Principal · Contract
Sponsorship not specifiedDetected 22 hours ago
HTMLAgentic AIProject ManagementRecruitingCustomer SuccessCustomer SupportCommunicationMentoring
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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from this employer's Department of Labor filings
Files H-1B transfers
3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
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About the role
- We're a genuinely approachable, exceptionally kind, and intensely passionate crew.
- There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
- If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back.
Responsibilities
- Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
Requirements
- You have an excellent track record in customer success or a related role and are excited to work with big name brands with over 1,000 staff.
- You have significant project management experience and/or formal certifications (PMP, Agile, etc).
- You have exemplary written and verbal communication skills coupled with unparalleled follow up skills.
- You have strong technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).
- 6 years+ experience managing complex international enterprise accounts (Fortune 100, FTSE, DAX, etc. - ACV of $500K or more) across multiple senior client
Compensation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Benefits
- More details on benefits plans will be provided if you receive an offer of employment.
- Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here.
- From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony.
Company info
- Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
- As a Principal Customer Success Manager you will be a senior individual contributor owning some of our most significant customers.
- Who you are You are a proven customer success professional, with an excellent track record, who finds satisfaction in helping your customers achieve great things and in helping your colleagues grow.
- Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
- Be your customers' main point of contact and trusted advisor at Braze
- Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
- Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
- Be a strategic thought leader for your customers, analyzing use-cases and recommending market/vertical best practices to enhance client marketing programs.
- Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
- In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support for your direct accounts coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
- Act as a point of escalation for customers
- You will likely spend time onsite with customers and may travel internationally
Visa & Work Authorization
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This listing is sourced directly from Braze's careers page and normalized into a canonical job model.