Trimble

Trimble

Technical Customer Support - VDC

US - CO, Westminster · Full-time

Sponsorship not specified$23k-$28kDetected 10 days ago
CRMLogisticsCustomer SuccessCustomer SupportCommunicationProblem Solving

Stay score

odds of building a lasting career here

39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

Personalize to your clock →

H-1B wage level

the lottery is wage-weighted — each level is one more entry

Level I · 1×
Level I$82,8461 entry
Level II$102,2942 entries
Level III$121,7633 entries
Level IV$141,2114 entries

The bottom of this range ($22,690) is below the Level I prevailing wage of $82,846. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.

DOL prevailing wage, 2026-27 wage year · Software Quality Assurance Analysts and Testers (15-1253) · Denver-Aurora-Centennial, CO. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.

Employer immigration record

from this employer's Department of Labor filings

Green-card follow-through: 71%

Of 7 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 508 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

  • Join our team and play a pivotal role in creating seamless customer experiences every day.
  • From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.
  • Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Responsibilities

  • At Trimble, you will serve as the primary advocate for our clients, delivering essential technical support across phone, email, and chat channels.
  • Deliver exceptional multi-channel support by resolving customer inquiries via phone, email, and chat using structured prioritizing protocols.
  • Drive first-contact issue resolution through expert troubleshooting and precise documentation in our system.
  • Collaborate with specialized technical teams and Client Success professionals to manage complex case escalations effectively.
  • Build and curate dynamic Knowledge Base resources to continuously enhance user experience and internal support efficiency.
  • We build innovative solutions designed to solve the world's most critical challenges.
  • From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
  • You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide.
  • Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging.
  • We're a company of "visionary pragmatists" who think boldly and build things that work.

Skills

  • Strong communication and interpersonal skills with a commitment to providing an inclusive, customer-centric experience.
  • Proven problem-solving ability to troubleshoot software and process-related issues logically.
  • Solid proficiency with CRM tools and case-tracking systems.
  • Previous experience supporting construction, engineering, or specialized VDC/SaaS software.
  • Background working with Knowledge Base creation and management.

Compensation

  • Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position.
  • This compensation range is based on a full time schedule.
  • Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
  • Hiring Range $22.69-$28.32 Pay Rate Type Hourly Bonus Eligible?

Benefits

  • Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
  • Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
  • If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
  • Bonus Points For: • Previous experience supporting construction, engineering, or specialized VDC/SaaS software. • Background working with Knowledge Base creation and management.

Company info

  • Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive.
  • We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability.
  • What Makes This Role Great: In this role, you will be the front-line ambassador for Trimble's innovative software solutions for MEP and VDC contractors, directly improving customer operations while expanding your technical expertise in a supportive, collaborative environment.
  • Key Exciting
  • Key Exciting Responsibilities: • Deliver exceptional multi-channel support by resolving customer inquiries via phone, email, and chat using structured prioritizing protocols. • Drive first-contact issue resolution through expert troubleshooting and precise documentation in our system. • Collaborate with specialized technical teams and Client Success professionals to manage complex case escalations effectively. • Build and curate dynamic Knowledge Base resources to continuously enhance user experience and internal support efficiency.
  • Essential Skills & Experience: • Demonstrated experience in a technical support, customer service, or helpdesk environment. • Strong communication and interpersonal skills with a commitment to providing an inclusive, customer-centric experience. • Proven problem-solving ability to troubleshoot software and process-related issues logically. • Solid proficiency with CRM tools and case-tracking systems.
  • Logistics: Location: Westminster, CO Travel Requirement: 5% Why You'll Love Working With Us At Trimble: We're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact.

Equal opportunity

  • Candidate Privacy Notices by Country If you need assistance or would like to request an accommodation in connection with the
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This listing is sourced directly from Trimble's careers page and normalized into a canonical job model.