TheKey
General Manager
Glastonbury, CT · Full-time
Sponsorship not specifiedDetected 11 days ago
HRISLeadershipCommunicationMentoring
About the role
- Are you a dynamic people leader who is eager to impact a branch by driving growth and making a positive difference in the healthcare world?
- If this sounds like you, consider joining the team as a General Manager at TheKey.
- We're looking for a leader with a background managing high-functioning teams in the healthcare industry.
Responsibilities
- Building expertise in every phase of TheKey operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing
- Lead a cross-functional team supporting clients and caregivers; ensuring that departments deliver quality care to clients
- Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey
- Responding to new inquiries and performing assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into TheKey clients
- Understanding our competitors and the professionals in the local industry, helping us lead the competitive landscape, identifying potential ways for us to further build out our team by identifying high-potential talent
- Providing after-hours support for partners, prospective and current clients (including evenings and weekends)
- Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families.
Requirements
- Ability to sit, stand, and walk for prolonged periods of time throughout the workday
- Ability to use standard office equipment
Skills
- Five to seven years of leadership experience in health care, elder care, social work, or related industry
- Strong understanding of budget management and financial monitoring
- Demonstrated leadership skills, including goal setting, training, and mentorship
- Proven track record of successfully leading and motivating diverse teams
- Multitasker and critical thinker with strong analytical skills
- Exceptional interpersonal and communication skills, including writing, speaking, and active listening
- helping more older adults get the services and tools they need to age well, where and how they want.
- The Ideal Candidate
Compensation
- Salary - Competitive Base plus Incentive Plan
Benefits
- Medical/Dental/Vision Insurance
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Required Skills, Education, and Certifications:
Company info
- TheKey is led by a team that reflects a wide range of industry experience in home care, senior care, and healthcare, along with deep expertise in technology, operations, transformation, and customer experience. This includes guidance from our Scientific Advisory Board, made up of nine experts in brain health, aging, and geriatrics, alongside the day-to-day expertise of our clinical and care teams who bring this work to life in the home. But what unites everyone at TheKey, from our leadership team to our caregivers, is a shared passion for reimagining what aging at home can look like. We're driven by a common mission: helping more older adults get the services and tools they need to age well, where and how they want.
- The Role
- The General Manager is responsible for ensuring TheKey clients receive excellent care allowing them to remain independent in their homes, as well as actively and independently working to develop new referral and client relationships. The General Manager is integral to ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and building revenue and market share in their assigned location(s).
- TheKey is led by a team that reflects a wide range of industry experience in home care, senior care, and healthcare, along with deep expertise in technology, operations, transformation, and customer experience.
- This includes guidance from our Scientific Advisory Board, made up of nine experts in brain health, aging, and geriatrics, alongside the day-to-day expertise of our clinical and care teams who bring this work to life in the home.
- But what unites everyone at TheKey, from our leadership team to our caregivers, is a shared passion for reimagining what aging at home can look like.
- We're driven by a common mission: helping more older adults get the services and tools they need to age well, where and how they want.
Equal opportunity
- TheKey is an equal opportunity employer.
This listing is sourced directly from TheKey's careers page and normalized into a canonical job model.